Assistant Manager

Foot Locker, Inc.; Shop, Hedon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company seeks a passionate team leader for their store in England. You will coach your team to enhance customer experiences, drive sales, and manage store operations. This role requires strong leadership and customer service skills, with a focus on achieving sales goals and maintaining a positive work environment.

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Strong cognitive and mathematical skills.

Responsibilities

• Coaching and motivating team to drive sales and customer service.
• Ensuring high levels of customer satisfaction.
• Delivering sales and operational expectations.

Skills

Leadership

Customer Service

Sales

Problem Analysis

Decision Making

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable about all products offered and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates, and store leadership
• Learn and share expertise of products and trends to meet customer needs
• Maintain awareness of all product knowledge and current or upcoming product trends
• Contribute to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results driven by enthusiasm for interacting with customers and athletic products
• Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability, including nights, weekends, and holidays