Supermarket Assistant, Team Leader

JLP Insights & Media website; Horley; On-site; Full time

Job summary

Join a leading supermarket as a Team Leader in Horley, where you'll enhance customer experiences and support the management team. Your leadership and customer service skills will be key in driving sales and ensuring operational excellence.

Qualifications

• Experience in a customer-facing role.
• Good people and leadership skills.

Responsibilities

• Support management team with managerial tasks.
• Fulfill online customer orders for delivery.
• Drive commercial performance and suggest improvements.

Skills

Leadership

Customer Service

Stakeholder Management

Job description

Supermarket Assistant, Team Leader

Apply locations

Horley (Waitrose & Partners)

Posted on

Posted Yesterday

Job requisition id

R-175316

ABOUT THE ROLE

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers.

Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place.
• Supporting various shop functions including checkout, Click & Collect, and on-demand orders.
• Driving commercial performance and suggesting improvements.
• Reducing wastage through product due diligence and markdowns.
• Maintaining a safe and tidy working environment.

Essential skills/experience you'll need

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.
• Good stakeholder management skills.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

Additional Information

Closing Date: May 17, 2025

Pay: £13.64 Hourly

Contract Type: Permanent

Hours of Work: Varied hours including early starts, late finishes, evenings, and weekends

Job Level: Partnership Level 10

Location: 26 Victoria Road, Horley, Surrey, RH6 7PZ

ABOUT THE PARTNERSHIP

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to retail excellence, innovation, and diversity.

As Partners, we share ownership responsibility and the rewards, contributing to our success while treating everyone with kindness and respect.

We foster an environment where everyone can thrive, embracing differences and growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important Points to Note

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early as vacancies can close early due to high application volumes.
• We support flexible working arrangements; discuss options with the hiring manager.

At Waitrose, we love food and aim to create extraordinary shopping experiences through our passion and service, setting us apart from other supermarkets.