Supermarket Assistant, Team Leader

John Lewis Partnership; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading employee-owned business in the UK as a Team Leader at Waitrose. You'll enhance customer experience and drive sales by leading a passionate team. This role involves supporting management, fulfilling orders, and ensuring a safe environment while fostering a culture of trust and loyalty among customers.

Qualifications

• Experience in a customer-facing role.
• Good people and leadership skills.

Responsibilities

• Supporting the shop's management team with managerial tasks.
• Driving the shop's commercial performance with ideas for continuous improvement.
• Fulfilling online customer orders for delivery.

Skills

Leadership

Customer Service

Stakeholder Management

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and collaborating with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place at the right time.
• Supporting the wider shop team with various tasks including checkout support, managing Click & Collect orders, and fulfilling customer orders.
• Driving the shop's commercial performance with ideas for continuous improvement.
• Reducing wastage through product due diligence and markdowns.
• Maintaining a safe and tidy working environment.

Essential skills/experience

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.
• Stakeholder management skills.

Desirable skills/experience

• Duty Manager Training (for internal Partners).

Varied hours across seven days, including early starts, late finishes, evenings, and weekends.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, innovating, and diversifying. We share ownership and responsibility, fostering an environment of kindness, respect, and inclusion. We believe in creating a workplace where everyone can thrive and grow, both individually and collectively.

Important points to note:

• Some roles require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early as vacancies may close quickly due to high interest.
• We support flexible working arrangements; discuss options with the hiring manager during your interview.