Suit specialist

Hawes and Curtis; Greenhithe; On-site; GBP 19,000 - 26,000; Full time

Job summary

Hawes & Curtis in Greenhithe is hiring a Suit Specialist to deliver expert advice and a tailored shopping experience for customers seeking suiting and formalwear. This full-time, on-site role involves precise fitting, alterations coordination, and maintaining high standards of product presentation on the shop floor.

You will greet customers, understand their needs, and recommend suits, shirts and accessories that match fit and occasion, while contributing to stock management and visual

Qualifications

• Strong customer service and client-facing skills, with the ability to build rapport and deliver a premium in-store experience.
• Experience in suiting, menswear, or formalwear retail, including measuring, fitting, and advising on tailoring and alterations.
• Sales and retail skills, including POS operation, cash handling, and working toward individual and team sales targets.
• Knowledge of fabrics, cuts, and garment construction, with an eye for detail in styling, presentation, and visual merchandising.
• Clear, professional communication skills and the ability to work effectively as part of a diverse team.
• Strong organizational skills, reliability, and a proactive approach to stock management and store standards.
• Flexibility to work retail hours, including weekends and holidays, as required by the store schedule.
• Previous experience in luxury or heritage retail and an interest in classic British style are advantageous.

Responsibilities

• Greet customers, understand their needs, and recommend suits, shirts, and accessories matching fit, style and occasion.
• Carry out precise fitting and measuring, oversee alterations requests, and maintain high product presentation on the shop floor.
• Handle sales transactions, achieve individual and store targets.
• Contribute to visual merchandising and stock management.
• Collaborate with the wider store team to uphold Hawes & Curtis service standards and brand image.

Skills

Strong customer service

Suits/menswear retail

Sales and POS experience

Fabric knowledge and tailoring

Professional communication

Organization and stock management

Flexibility for retail hours

Luxury/heritage retail experience

Job description

Company Description

Hawes & Curtis is a British heritage brand specializing in fine tailoring and accessories for people of all genders, known for its classic, high-quality designs and strong value. Founded in 1913, the company has built a reputation for innovation, exceptional craftsmanship, and outstanding customer service. With over a century of shirtmaking on Jermyn Street, the brand has served many distinguished clients and earned four Royal Warrants, reflecting its commitment to excellence. Hawes & Curtis now operates 25 stores across the UK and a store in Germany, with its flagship located on Jermyn Street in central London. Team members join a business that values tradition, style, and a premium customer experience.

Role Description

The Suit Specialist is a full-time, on-site role based in Greenhithe, focused on delivering expert advice and a tailored shopping experience for customers seeking suiting and formalwear. Day-to-day responsibilities include greeting customers, understanding their needs, and recommending suits, shirts, and accessories that match fit, style, and occasion. The Suit Specialist will carry out precise fitting and measuring, oversee alterations requests, and maintain a high standard of product presentation on the shop floor. The role involves handling sales transactions, achieving individual and store targets, and contributing to visual merchandising and stock management. Collaboration with the wider store team to uphold Hawes & Curtis' service standards and brand image is essential.

Qualifications

• Strong customer service and client-facing skills, with the ability to build rapport and deliver a premium in-store experience.
• Experience in suiting, menswear, or formalwear retail, including measuring, fitting, and advising on tailoring and alterations.
• Sales and retail skills, including POS operation, cash handling, and working toward individual and team sales targets.
• Knowledge of fabrics, cuts, and garment construction, with an eye for detail in styling, presentation, and visual merchandising.
• Clear, professional communication skills and the ability to work effectively as part of a diverse team.
• Strong organizational skills, reliability, and a proactive approach to stock management and store standards.
• Flexibility to work retail hours, including weekends and holidays, as required by the store schedule.
• Previous experience in luxury or heritage retail and an interest in classic British style are advantageous.