Customer Service Associate

Hawes and Curtis; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hawes & Curtis in the United Kingdom is seeking a Customer Service Associate to engage with customers across telephone, email, social media and Trustpilot. You will deliver a consistently high level of service with outstanding written and verbal communication while upholding a professional manner.

The role requires strong interpersonal abilities and a willingness to collaborate with internal teams, including logistics, marketing and e-commerce, to resolve issues and maintain a positive customer

Qualifications

• Previous experience in customer service, preferably in retail or fashion.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and customer support tools.
• Problem-solving mindset with attention to detail.
• Flexible availability, including weekends or peak retail periods.

Responsibilities

• Respond promptly to customer inquiries via email, chat, phone, and social media.
• Assist customers with orders, returns, exchanges, and product information.
• Resolve customer complaints efficiently while maintaining a professional tone.
• Maintain up-to-date knowledge of products, promotions, and company policies.
• Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues.
• Accurately document customer interactions in the CRM system.
• Identify opportunities to improve customer experience and provide feedback.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Problem solving

Time management

Flexible hours

Tools

CRM systems

Job description

About Us

Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.

The Role

We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.

We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.

Responsibilities & Duties

• Respond promptly to customer inquiries via email, chat, phone, and social media
• Assist customers with orders, returns, exchanges, and product information
• Resolve customer complaints efficiently while maintaining a professional toneMaintain up-to-date knowledge of products, promotions, and company policies
• Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
• Accurately document customer interactions in the CRM system
• Identify opportunities to improve customer experience and provide feedback

Requirements

• Previous experience in customer service, preferably in retail or fashion
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with CRM systems and customer support tools
• Problem-solving mindset with attention to detail
• Flexible availability, including weekends or peak retail periods

Personal Attributes

• Collaborative and clear communicator
• Detail-oriented with strong prioritisation
• Proactive and ownership-focused