Subsidence Regional Claims Leader

GHG Solutions Ltd; Wakefield; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus

Car allowance or company car

25 days annual leave

Private health care

Death in service

Long service awards

Cycle to work scheme

Holiday purchase scheme

Career development opportunities

Employee forum

Job summary

GHG Solutions Ltd. is seeking an experienced Subsidence Regional Manager to lead the Subsidence Specialist Team across the assigned region. You will manage claims end-to-end, develop relationships with insurers and clients, and drive performance, quality, and growth.

The role requires strong leadership, deep subsidence knowledge, and a track record of delivering operational targets within a loss adjusting or claims management environment. Travel within the region will be required.

Qualifications

• Bachelor's degree preferred (e.g., insurance, risk management).
• 5+ years' experience in subsidence claims management, supervisory or managerial role.
• Strong knowledge of subsidence principles, investigations, and repair techniques.
• Familiarity with insurance policies, regulations, and industry standards.
• Excellent leadership and people management skills with ability to inspire a team.
• Strong analytical and problem-solving abilities; able to interact with clients and stakeholders.

Responsibilities

• Lead, motivate, and manage a team of subsidence specialists to deliver high performance and achieve goals.
• Provide guidance, training, and mentoring to team members; foster a positive, collaborative environment.
• Oversee end-to-end subsidence claims management within the region; ensure policy/regulatory compliance.
• Review complex claims to determine coverage, liability, and settlement strategies; provide guidance on difficult cases.
• Collaborate with insurers, underwriters, risk assessors to assess risk factors and develop strategies.
• Monitor KPIs to drive efficiency; conduct audits and implement best practices and SOPs.
• Establish and maintain strong relationships with clients, brokers, and external stakeholders.
• Prepare reports on claims activities, regional trends; analyze data for process improvements.

Skills

Leadership

People management

Subsidence knowledge

Claims management

Stakeholder management

Education

Bachelor's degree in related field

Tools

Claims software

Job description

GHG Solutions Ltd. is seeking an experienced Subsidence Regional Manager to lead the Subsidence Specialist Team across the assigned region. You will manage claims end-to-end, develop relationships with insurers and clients, and drive performance, quality, and growth.

The role requires strong leadership, deep subsidence knowledge, and a track record of delivering operational targets within a loss adjusting or claims management environment. Travel within the region will be required.