Subscriber Sales Manager 1

Johnson Controls, Inc.; Manchester; Híbrido; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Johnson Controls, Inc. in Manchester, United Kingdom, is seeking a New Business Telesales Team Leader to lead a team of telesales executives in converting leads into new business and delivering tailored security solutions by phone.

You will drive performance, coach the team, and ensure sales targets are met through effective outbound calling and lead conversion, while collaborating with marketing and product teams and maintaining GDPR and regulatory standards.

Formación

• Experience in telesales or outbound sales is a plus.
• Strong leadership and coaching capabilities.
• Excellent communication and interpersonal skills.
• Data-driven mindset with proficiency in CRM systems such as Salesforce or HubSpot.

Responsabilidades

• Lead, motivate, and manage a team of telesales executives to exceed KPIs and sales targets.
• Develop and execute outbound calling campaigns and lead conversion strategies.
• Provide ongoing training and coaching to improve sales techniques and product knowledge.
• Track and report on team performance metrics and use CRM tools to analyze trends.
• Collaborate with Marketing and Sales Operations to align messaging and lead generation efforts.
• Ensure compliance with GDPR and company policies while maintaining high customer service standards.

Conocimientos

Leadership

Telesales / Outbound sales

Coaching

Communication

Data-driven

Herramientas

Salesforce

HubSpot

Descripción del empleo

Role Summary

The New Business Telesales Team Leader is responsible for leading a team of telesales executives focused on converting leads to new business opportunities and providing tailored security solutions to these customers over the phone. This role involves driving performance, coaching team members, and ensuring the achievement of sales targets through effective outbound calling strategies and lead conversion.

Key Responsibilities

• Team Leadership & Performance Management
  • Lead, motivate, and manage a team of telesales executives to exceed KPIs and sales targets.
  • Conduct regular performance reviews, 1:1s, and team meetings.
  • Monitor call quality, conversion rates, and pipeline development.

• Sales Strategy & Execution
  • Implement outbound calling campaigns targeting new business prospects.
  • Collaborate with marketing and sales operations to align messaging and lead generation efforts.
  • Identify and act on opportunities to improve conversion rates and customer engagement.
• Coaching & Development
  • Provide ongoing training and coaching to improve sales techniques, objection handling, and product knowledge.
  • Support onboarding of new team members and ensure rapid ramp-up to productivity.

• Reporting & Analysis
  • Track and report on team performance metrics, including call volumes, lead quality, and sales conversion.
  • Use CRM and reporting tools to analyze trends and identify areas for improvement.

• Stakeholder Collaboration
  • Work closely with Marketing to ensure lead to opportunity conversion and volume of opportunity targets are being met.
  • Provide feedback to product and marketing teams based on customer insights.
• Compliance & Quality Assurance
  • Ensure all telesales activities comply with company policies, GDPR, and industry regulations.
  • Maintain high standards of professionalism and customer service.

Key Skills & Experience

• Proven experience in telesales or outbound sales (not mandatory).
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Data-driven mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot

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