Subject Matter Expert, RBS Instock

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Amazon is seeking a Subject Matter Expert to enhance retail selection and support process excellence. The successful candidate will improve customer satisfaction through data analysis and operational quality, engaging with various teams to drive business projects. Candidates should have a Bachelor's degree and expertise in process optimization and project management.

Qualifications

• 1+ years of program or project management experience.
• Experience using data to influence business decisions.
• 1+ years interacting with customers/stakeholders.

Responsibilities

• Develop strategies for continuous improvement in process and customer quality.
• Drive process excellence initiatives and Kaizen events.
• Perform data analysis on observed trends and recommend business solutions.

Skills

Process Optimization

Data Analysis

Project Management

Root Cause Analysis

Education

Bachelor's degree

Tools

MS Office

SAS

PowerBI

SQL

Tableau

Job description

The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.


Key job responsibilities
1. Develop strategies for continuous improvement in process and customer quality.
2. Strengthen the existing Instock process by ensuring identification of automation and upstream defect elimination opportunities.
3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects
4. Able to drill into large amounts of data and extract meaningful business metrics.
5. Perform data analysis on trends observed and recommend solutions to the product and Business teams
6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
8. Establishes key reports for functional area
9. Able to write strong, well-structured and detail-oriented documents in a clear, concise and audience-specific format
The ideal candidate is/has:
1. Strong aptitude and interest for Upstream Defect Elimination.
2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines
3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision


About the team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

BASIC QUALIFICATIONS

- 1+ years of program or project management experience
- Experience using data to influence business decisions
- 1+ years of interacting with customers/stake holders experience
- Bachelor's degree
- Knowledge of MS office.
- Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.

PREFERRED QUALIFICATIONS

- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience working in e-commerce / retail / supply chain / financial services business
- Worked in a global client facing role.
- Six sigma green belt certified
- ISO 9001 lead auditor certified

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