Stylist - Elevate Customer Experience & Sales

URBN; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Structured development

Job summary

URBN, home to Free People in Covent Garden, London, seeks a motivated Sales Associate to deliver a memorable customer experience while supporting store operations. You will greet customers, build relationships, and guide shopping with product knowledge in a fast-paced environment.

Be prepared to ring transactions accurately, maintain merchandising standards, and uphold loss prevention practices. A positive, energetic attitude and team focus are essential.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to build genuine relationships and understand customer needs.
• Clear verbal communication and a positive, friendly demeanour.
• Thrives in a fast-paced setting and works well in a team.
• Willingness to work flexible hours including nights, weekends and holidays.

Responsibilities

• Greet customers and build genuine relationships to understand needs.
• Offer to hold items and assist with locating products.
• Ring transactions efficiently and ensure accurate receipts.
• Maintain store merchandising, housekeeping and stock integrity.
• Uphold company policies and loss prevention standards.

Skills

Customer service

Relationship building

Verbal communication

Team player

Flexibility

POS / checkout accuracy

Tools

POS system

Job description

URBN, home to Free People in Covent Garden, London, seeks a motivated Sales Associate to deliver a memorable customer experience while supporting store operations. You will greet customers, build relationships, and guide shopping with product knowledge in a fast-paced environment.

Be prepared to ring transactions accurately, maintain merchandising standards, and uphold loss prevention practices. A positive, energetic attitude and team focus are essential.