Studio Support Trainer (Facial Fitness)

FACEGYM; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Generous commission on retail and服务

Exclusive staff discounts

50% staff discount on products

Additional holiday day per year

Employee Assistance Programme

Education and training in advanced fac

Career progression opportunities

Job summary

FACEGYM is seeking a Studio Support Trainer to deliver our signature facial workouts, welcome clients and support day-to-day studio operations across London studios. You will manage bookings using Zenoti, drive retail sales, rebookings and memberships, and step into a Studio Lead role when required, ensuring a high-quality client experience and brand standards in a fast-paced environment.

This hybrid role covers Notting Hill, St John's Wood, Kings Road, Selfridges and Coal Drops Yard, with

Qualifications

• NVQ Level 3 Beauty Therapy qualification or equivalent.
• Passion for skincare, facial wellness and exceptional customer service.
• Experience in beauty, spa, retail or customer-facing environment.
• Ability to deliver facial treatments and Front of House responsibilities.
• Willingness to travel between FACEGYM studios when required.

Responsibilities

• Deliver FACEGYM's signature facial workouts following Bootcamp training.
• Welcome clients and create an exceptional experience from arrival through to departure.
• Build and maintain positive client relationships through excellent customer service.
• Manage bookings, cancellations, walk-ins, client enquiries and check-ins using Zenoti.
• Drive retail sales, rebookings, memberships and client retention.
• Educate clients on FACEGYM products, services and memberships to maximise opportunities.
• Support the smooth day-to-day operation of the studio, including Front of House responsibilities.
• Open/close procedures and act as a key holder when required.
• Maintain hygiene, operational and brand standards across the studio.
• Monitor stock levels and help with stock management and end-of-day reporting.
• Handle client queries professionally and efficiently.
• Provide flexible coverage across London studios and multiple locations.

Skills

Facial training

Customer service

Retail sales

Front of House

Studio operations

Communication

Team player

Flexible travel

Education

NVQ Level 3 Beauty Therapy

Tools

Zenoti

Job description

FACEGYM is seeking a Studio Support Trainer to deliver our signature facial workouts, welcome clients and support day-to-day studio operations across London studios. You will manage bookings using Zenoti, drive retail sales, rebookings and memberships, and step into a Studio Lead role when required, ensuring a high-quality client experience and brand standards in a fast-paced environment.

This hybrid role covers Notting Hill, St John's Wood, Kings Road, Selfridges and Coal Drops Yard, with