Studio Manager UK

FACEGYM; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

FACEGYM workouts

Employee benefits

Job summary

FACEGYM is seeking an experienced Studio Manager for our St Johns Wood Studio in London. You will drive revenue, manage day-to-day operations, coach the team and ensure an exceptional FACEGYM experience for every client.

The role requires hands-on leadership on the studio floor, strong customer service and a proven ability to hit targets while upholding FACEGYM standards across inventory, health & safety and service delivery.

Qualifications

• Hands-on experience working directly with customers.
• Proven ability to lead and coach a team.
• Experience driving sales and achieving KPIs.
• Background in beauty, retail, wellness or spa environments is preferred.
• Excellent communication and people skills.

Responsibilities

• Take ownership of Studio performance and targets on a daily basis.
• Coaching and developing the team to achieve KPIs.
• Build client loyalty, improve occupancy and drive rebooking.
• Oversee Studio operations, inventory, health & safety, and presentation.

Skills

Hands-on customer service

Team leadership

Sales targets

Beauty/retail experience

Strong communication

Job description

POSITION: Studio Manager

REPORTS TO: UK Regional Manager

RESPONSIBLE FOR: Driving revenue, profitability and exceptional customer service within the Studio, while supporting the wider business within partnership locations

BASED AT: FACEGYM

JOIN THE FACEGYM TEAM

We’re looking for an experienced, hands‑on Studio Manager to lead our St Johns Wood Studio.

You’ll be responsible for the overall performance of the Studio, from driving revenue and profitability to leading and developing the team and ensuring every client receives an exceptional FACEGYM experience.

This is a hands‑on role for someone who enjoys being on the Studio floor, coaching their team, building strong client relationships and making sure the Studio consistently delivers against its commercial and customer experience goals.

About Facegym

FACEGYM is the first of its kind and a unique facial fitness experience, and we’re in the confidence‑boosting business.

Think of us as a complete gym workout for your face. We combine powerful kneading movements with high‑performance skincare, innovative tools and cutting‑edge technology to tone and tighten the 40+ forgotten muscles of the face.

Our experience is available across our Studios, face‑gym.com, Digital Studio, third‑party retailers including Sephora, Selfridges, SAKS and Net‑a‑Porter, and at home.

We’re based across the UK and USA, with new markets to launch soon.

The FACEGYM Family is an inclusive community with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where everyone is empowered to be the best version of themselves.

THE ROLE

As Studio Manager, you’ll take ownership of the day‑to‑day performance of your Studio, with a strong focus on revenue, profitability, customer experience and team development.

You’ll lead from the front, setting clear expectations around Studio targets and KPIs while coaching and supporting your team to achieve them.

You’ll also play an important role in building client loyalty, improving occupancy and rebooking, maximising sales opportunities and ensuring the Studio consistently operates to FACEGYM standards.

This role requires someone who is confident working directly with clients and has previous experience within beauty, retail, wellness or a spa environment.

What You’ll Do

Studio Performance & Commercial Growth

• Take ownership of Studio targets, breaking them down and communicating clear daily goals to the team.
• Ensure team KPIs are consistently achieved, providing clear feedback and coaching where targets are not being met.
• Maintain a strong focus on client loyalty, occupancy and rebooking, inspiring the team to continually improve their performance.
• Coach the team to strengthen client conversations throughout the Workout and maximise every sales opportunity.
• Support the team with selling challenges and create engaging retail theatre to attract and encourage new customers during quieter periods.
• Work with the Education Team where additional training and development support is required.
• Support the wider business and partnership locations when required.

People Leadership & Development

• Train and onboard new team members, ensuring they understand FACEGYM culture, ways of working and operational practices.
• Actively coach and develop each team member to improve their performance and confidence.
• Create an inclusive Studio environment that reflects our Values and promotes support and respect.
• Lead by example, creating a positive and motivating working environment.
• Step in to deliver Workouts when required, including to cover sickness or annual leave.

Customer Experience

• Champion exceptional customer service across the Studio.
• Ensure team members adapt client conversations appropriately to strengthen engagement throughout the entire client journey.
• Confidently manage and resolve customer complaints and challenges both in the Studio and over the phone.
• Work closely with Customer Care to ensure complaints are dealt with effectively and in a timely manner.
• Build strong knowledge of FACEGYM Workouts, skincare and products to ensure the team can deliver a knowledgeable and engaging client experience.

Studio Operations

• Manage Studio inventory, ensuring all products, tools and equipment required for the full range of Workouts are available.
• Ensure Health & Safety guidelines are consistently followed, including the sterilisation and storage of equipment.
• Take responsibility for keeping the Studio and workstations clean, organised and presentable.
• Ensure Studio operations consistently meet FACEGYM standards.

WHO YOU ARE

• Hands‑on experience working directly with customers.
• Previous experience within beauty, retail, wellness and/or a spa environment.
• Proven experience leading, coaching and developing a team.
• Commercially minded, with experience working towards sales targets and KPIs.
• Passionate about delivering exceptional customer experiences.
• Confident communicating with clients and managing customer challenges.
• Positive, proactive and hands‑on, with a willingness to get stuck in and support the team.
• Organised and able to manage multiple priorities in a fast‑paced Studio environment.
• A strong team player who naturally creates a supportive and inclusive environment.
• Passionate about beauty, skincare, wellness and the FACEGYM concept.

WHY JOIN FACEGYM

• Be part of the world’s first facial fitness brand.
• Work within a growing, ambitious and people‑focused business.
• Opportunities for learning, development and career progression.
• Be part of an inclusive team where your ideas and contribution are valued.
• Access to FACEGYM workouts, products and employee benefits.