Studio Manager - Hurlingham Club, London. Closes 4 Aug

clubrugby; Greater London; On-site; Confidential; Full time

Benefits offered by this job

23 days annual leave

Life assurance

Annual bonus scheme

Free meals on duty

Free onsite parking

Staff social events

Job summary

The Hurlingham Club seeks a Studio Manager for its Dance Studio and fitness facilities in London. The role requires full-time commitment (37.5 hours over 5 days) with a rotating schedule including early openings, evenings, and weekends, managing classes and a team of freelance instructors.

You will maintain a varied timetable, ensure high standards of customer care for members and guests, oversee budgets and payroll, and collaborate across departments to achieve programme goals.

Qualifications

• Exceptional customer service and interpersonal skills are essential.
• Experience supervising staff in a similar environment is required.
• Ability to manage budgets and oversee a varied timetable of classes.

Responsibilities

• Manage the Studio with a 37.5 hour week over 5 days, including rota-based shifts.
• Develop and maintain a timetable of Dance Studio classes and freelance instructors.
• Ensure smooth daily operations and high standards of customer care for members and guests.
• Monitor class attendance and evaluate programme performance.
• Oversee the Studio budget, payroll for instructors, and equipment purchases.
• Ensure certifications and health & safety standards are met.
• Act as Duty Supervisor on a seven-day rota, including poolside responsibilities.
• Prepare the Fitness Centre for opening and manage close procedures.
• Collaborate with other departments to support overall programme goals.
• Promote classes via communications and member engagement campaigns.

Skills

Customer service

Interpersonal skills

Team supervision

Organisational skills

Calm under pressure

Education

Relevant fitness/gym qualification

Tools

Payroll management

Job description

Studio Manager - Hurlingham Club, London. Closes 4 Aug

• Contract - Full time; 37.5 hours over 5 days

Hurlingham Club's Swimming & Fitness team is looking for a Studio Manager.

This is a large, friendly team responsible for looking after the members and their guests with regards the indoor sports facilities, Racquet and Fitness Centres, Dance Studio, Gym, Indoor Pool, Squash, Treatment room, Crèche as well as the Outdoor Pool in the summer months along with some seasonal outdoor sports activities.

THE ROLE

• As a Studio Manager you will work full time; 37.5 hours over 5 days. Shifts are scheduled as part of a rota and will include office hour administration shifts, early opening shifts, evening closing shifts and weekends as part of duty supervision.
• Maintaining the Dance Studio programme, providing a varied timetable of classes and developing a team of popular, reliable freelance instructors.
• To ensure the daily programme of activities runs smoothly and to ensure the highest standards of customer care are maintained for members and their guests.
• Monitoring class attendance and evaluating programme performance.
• Managing the Studio budget, including instructor payroll and equipment purchases.
• Ensuring instructors maintain required certifications and comply with health and safety standards.
• Maintaining clean and safe studios and equipment.
• To act as Duty Supervisor on a seven-day rota as part of the Fitness management and supervisor team, to include poolside responsibilities and plant room supervision.
• To safely and efficiently prepare the Fitness Centre for opening in the morning and to follow all procedures for closing in the evening.
• Collaborating with other departments to support overall programme goals.
• Promoting classes through communication channels and member engagement campaigns.

THE CANDIDATE

Candidates will embody our Club values; excellence, prudence, integrity, courtesy.

The ideal candidate will have exceptional customer service and interpersonal skills, with the ability to remain calm under pressure while being friendly, polite and diplomatic. Commercially astute with experience managing budgets and teaching a range of group exercise classes. They will have previous supervisory experience in a similar environment and demonstrate excellent teamwork and organisational skills. A current Pool Plant, Lifeguard, First Aid or gym qualification would be desirable.

BENEFITS

• 23 days of annual leave (rising to 28 days after 5 years’ continuous service).
• Life assurance, group income protection and an enhanced sick pay scheme.
• Opportunities for training, development and progression.
• Annual bonus scheme and annual performance pay review.
• Staff social events, free meals on duty and free onsite parking.
• Along with other benefits!

The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.

Please note that, due to the high volume of applications we receive, if you do not hear from us within four weeks then unfortunately you were not successful in your application on this occasion.