Studio & Ecommerce Operations Lead — Fashion Brand

Kemi Telford Limited; United Kingdom; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Pay reviews

Brand impact

Job summary

Kemi Telford Limited is seeking a Studio & Ecommerce Operations Assistant to join our on-site Sutton warehouse. You will be hands-on with orders, stock, ecommerce tasks and content support, using Lightroom, Photoshop and Shopify daily to maintain our house style and brand image.

You should be confident communicating professionally, able to work independently, and eager to learn our systems. This is a fast-paced role with real ownership and opportunities to influence a growing fashion brand.

Qualifications

• You already know Lightroom, Photoshop and Shopify, and can prove it, not just say it.
• You love fashion. You have your own style, and you notice how a garment is made and how it fits.
• You communicate well in writing. You can write a clear, warm and professional customer email without needing someone to rewrite it for you.
• You are comfortable being filmed and photographed regularly. Content is a real, ongoing part of this role, not an occasional extra.
• You are honest. You can give us real references we can call.
• You take ownership. You notice problems, raise them early and follow things through without being chased.
• You can hold several things at once without dropping any of them.
• You want to build something. Not just clock in and out.

Responsibilities

• Pack and dispatch customer orders
• Handle returns, exchanges and faulty items
• Handle customer service confidently and professionally, including returns, delivery problems, complaints and other enquiries
• Sort courier issues and deliveries
• Manage incoming stock and keep the shelves right
• Handle in person order pick-ups from the warehouse
• Manage our general inbox, replying where you can and flagging collaboration, press or manufacturer enquiries to the business owner
• Run ad hoc errands and other tasks as they come up. No two days are the same

Skills

Lightroom

Photoshop

Shopify

Communication

Content creation

Ecommerce

Tools

Lightroom

Photoshop

Shopify

Job description

Kemi Telford Limited is seeking a Studio & Ecommerce Operations Assistant to join our on-site Sutton warehouse. You will be hands-on with orders, stock, ecommerce tasks and content support, using Lightroom, Photoshop and Shopify daily to maintain our house style and brand image.

You should be confident communicating professionally, able to work independently, and eager to learn our systems. This is a fast-paced role with real ownership and opportunities to influence a growing fashion brand.