Student Welfare & Success Assistant (Flexible Hours)

LONDON ACADEMY FOR APPLIED TECHNOLOGY; Brentford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme and annual leave

Staff wellbeing programme

Flexible working

Inclusive, values-led team

Job summary

London Academy for Applied Technology (LAAT) in Brentford seeks a dedicated Student Support Assistant to be the friendly first point of contact for students, overseeing attendance, welfare, campus operations and record keeping to help learners stay, succeed and complete their studies.

You will monitor attendance, support inductions, safeguarding, and coordinate rooms and schedules across campuses, while maintaining confidential records and supporting staff onboarding.

Qualifications

• Strong verbal and written communication skills.
• Good working knowledge of Microsoft Office, Teams and Google Workspace.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and use initiative.
• Understanding of confidentiality and data protection.
• Commitment to equality, diversity and inclusion.
• A caring, student centred approach.
• Experience in higher education or a similar setting.
• Familiarity with student record systems, VLEs or attendance tools.
• Knowledge of safeguarding in higher education.
• Experience in campus operations, health and safety or facilities.

Responsibilities

• Monitor daily attendance and produce weekly reports.
• Manage attendance inbox and address persistent absence.
• Administer attendance panels, including agendas, reports and minutes.
• Guide students on Turnitin and the VLE.
• Flag students at risk of disengagement or withdrawal.
• Support student inductions each semester.
• Respond to non-academic student queries across campuses.
• Keep confidential welfare, deferral, withdrawal and sick notes records.
• Escalate safeguarding and wellbeing concerns promptly.
• Signpost students to extenuating circumstances processes.
• Coordinate room bookings, class schedules and campus operations.
• Carry out routine fire safety and health and safety checks.
• Produce weekly campus operations reports.
• Support new staff onboarding and campus orientation.
• Prepare data for Attendance Panel, Quality Committee and Academic Board.

Skills

Verbal communication

Written communication

Organization

Multitasking

Confidentiality & data protection

Equality, diversity & inclusion

Student-centred approach

Higher education experience

Familiarity with student records/VLEs

Safeguarding knowledge

Campus operations/health and safety

Tools

Microsoft Office

Teams

Google Workspace

Job description

London Academy for Applied Technology (LAAT) in Brentford seeks a dedicated Student Support Assistant to be the friendly first point of contact for students, overseeing attendance, welfare, campus operations and record keeping to help learners stay, succeed and complete their studies.

You will monitor attendance, support inductions, safeguarding, and coordinate rooms and schedules across campuses, while maintaining confidential records and supporting staff onboarding.