Student Support Assistant

LONDON ACADEMY FOR APPLIED TECHNOLOGY; Brentford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme and annual leave

Staff wellbeing programme

Flexible working

Inclusive, values-led team

Job summary

London Academy for Applied Technology (LAAT) in Brentford seeks a dedicated Student Support Assistant to be the friendly first point of contact for students, overseeing attendance, welfare, campus operations and record keeping to help learners stay, succeed and complete their studies.

You will monitor attendance, support inductions, safeguarding, and coordinate rooms and schedules across campuses, while maintaining confidential records and supporting staff onboarding.

Qualifications

• Strong verbal and written communication skills.
• Good working knowledge of Microsoft Office, Teams and Google Workspace.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and use initiative.
• Understanding of confidentiality and data protection.
• Commitment to equality, diversity and inclusion.
• A caring, student centred approach.
• Experience in higher education or a similar setting.
• Familiarity with student record systems, VLEs or attendance tools.
• Knowledge of safeguarding in higher education.
• Experience in campus operations, health and safety or facilities.

Responsibilities

• Monitor daily attendance and produce weekly reports.
• Manage attendance inbox and address persistent absence.
• Administer attendance panels, including agendas, reports and minutes.
• Guide students on Turnitin and the VLE.
• Flag students at risk of disengagement or withdrawal.
• Support student inductions each semester.
• Respond to non-academic student queries across campuses.
• Keep confidential welfare, deferral, withdrawal and sick notes records.
• Escalate safeguarding and wellbeing concerns promptly.
• Signpost students to extenuating circumstances processes.
• Coordinate room bookings, class schedules and campus operations.
• Carry out routine fire safety and health and safety checks.
• Produce weekly campus operations reports.
• Support new staff onboarding and campus orientation.
• Prepare data for Attendance Panel, Quality Committee and Academic Board.

Skills

Verbal communication

Written communication

Organization

Multitasking

Confidentiality & data protection

Equality, diversity & inclusion

Student-centred approach

Higher education experience

Familiarity with student records/VLEs

Safeguarding knowledge

Campus operations/health and safety

Tools

Microsoft Office

Teams

Google Workspace

Job description

LONDON ACADEMY FOR APPLIED TECHNOLOGY | Full time

Student Support Assistant

Brentford, United Kingdom | Posted on 11/02/2026

At London Academy for Applied Technology (LAAT), our mission is to equip learners with practical skills and industry-focused knowledge that bridge the gap between education and employment. We are dedicated to nurturing the next generation of leaders and innovators by delivering high-quality, flexible, and relevant learning experiences.

Job Description

London Academy for Applied Technology (LAAT)

LAAT is a growing higher education institution delivering undergraduate Business programmes in partnership with Plymouth Marjon University. We are committed to widening participation and an outstanding student experience.

ABOUT THE ROLE

You will be a friendly, visible first point of contact for students across our campuses. You will lead on attendance, student welfare, campus operations and record keeping, and your work will directly support students to stay, succeed and complete their studies.

WHAT YOU WILL DO

• Monitor daily attendance and produce weekly reports
• Manage the attendance inbox and escape persistent absence
• Administer the Monthly Attendance Panel, including agendas, reports and minutes
• Chase outstanding submissions and guide students on Turnitin and the VLE
• Flag students at risk of disengagement or withdrawal
• Support student induction each semester
• Respond to non-academic student queries across all campuses
• Keep confidential welfare, deferral, withdrawal and sick note records
• Escalate safeguarding and wellbeing concerns without delay
• Signpost students to extenuating circumstances processes
• Coordinate room bookings, class schedules and campus operations
• Carry out routine fire safety and health and safety checks
• Produce weekly campus operations reports
• Support new staff onboarding and campus orientation
• Prepare data for the Attendance Panel, Quality Committee and Academic Board

Requirements

HOW SUCCESS IS MEASURED

• Attendance registers submitted on time every week
• Queries acknowledged within 1 working day and resolved within 3
• Welfare concerns escalated the same day
• No missed safety inspections

WHAT YOU WILL BRING

• Strong verbal and written communication skills
• Good working knowledge of Microsoft Office, Teams and Google Workspace
• Excellent organisation and attention to detail
• Ability to manage multiple priorities and use initiative
• Understanding of confidentiality and data protection
• Commitment to equality, diversity and inclusion
• A caring, student centred approach
• Experience in higher education or a similar setting
• Familiarity with student record systems, VLEs or attendance tools
• Knowledge of safeguarding in higher education
• Experience in campus operations, health and safety or facilities

YOUR DEVELOPMENT

• Structured induction, including safeguarding, EDI and data protection training
• Annual CPD plan through the PDR process
• Opportunity to work towards Advance HE Associate Fellowship (AFHEA) as your career develops

WHAT WE OFFER

• Pension scheme and annual leave entitlement
• Staff wellbeing programme and Employee Assistance Programme
• Flexible working, subject to operational need
• An inclusive, values led and supportive team

LAAT is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. If you need any reasonable adjustments during the recruitment process, please let us know.

Appointment is subject to satisfactory references, right to work checks and, where applicable, an enhanced DBS check.