Student Support & Success Coordinator

University of Surrey; Guildford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous pension

Relocation assistance

Flexible working

Leisure facilities access

Travel schemes

Nursery on-site

Job summary

The University of Surrey seeks a proactive Student Support Coordinator to deliver high-quality, customer-focused information services via the MySurrey Hive. You will act as a single point of contact while coordinating with multiple support services to resolve complex student queries.

You will work with students identified via Learning Analytics or referrals, ensuring they feel part of the Surrey community and empowered to achieve their potential.

Qualifications

• Well organised and enthusiastic individual.
• Genuine interest in supporting students.
• Able to work in a wider team and autonomously when required.
• Training will be provided to support you and the team.

Responsibilities

• Deliver high-quality student support via the MySurrey Hive.
• Coordinate with teams and services to resolve student issues.
• Provide a single point of contact while supporting students.

Skills

Customer service

Student support

Teamwork

Job description

The University of Surrey seeks a proactive Student Support Coordinator to deliver high-quality, customer-focused information services via the MySurrey Hive. You will act as a single point of contact while coordinating with multiple support services to resolve complex student queries.

You will work with students identified via Learning Analytics or referrals, ensuring they feel part of the Surrey community and empowered to achieve their potential.