Student Support Coordinator

University of Surrey; Guildford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous pension

Relocation assistance

Flexible working

Leisure facilities access

Travel schemes

Nursery on-site

Job summary

The University of Surrey seeks a proactive Student Support Coordinator to deliver high-quality, customer-focused information services via the MySurrey Hive. You will act as a single point of contact while coordinating with multiple support services to resolve complex student queries.

You will work with students identified via Learning Analytics or referrals, ensuring they feel part of the Surrey community and empowered to achieve their potential.

Qualifications

• Well organised and enthusiastic individual.
• Genuine interest in supporting students.
• Able to work in a wider team and autonomously when required.
• Training will be provided to support you and the team.

Responsibilities

• Deliver high-quality student support via the MySurrey Hive.
• Coordinate with teams and services to resolve student issues.
• Provide a single point of contact while supporting students.

Skills

Customer service

Student support

Teamwork

Job description

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

The Student Support Coordinators deliver high quality student support via the University’s one stop shop, the MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable and high-level student experience.

The Student Support Coordinators are assigned to students whose queries to the MySurrey Hive are complex / multidisciplinary or because they need a higher level of support due to challenges they are facing. It is the role of the Student Support Coordinator to liaise with all of the individual teams and support services needed to resolve the students issues and provide a single point of contact for the student while this is happening. Student Support Coordinators will operate in an efficient and highly customer-focused manner which will support the retention and success of all students, regardless of their background.

Student Support Coordinators will also work with students identified via Learning Analytics or referred through Personal Tutors and Senior Personal Tutors. They will work closely with students to ensure that they are supported at Surrey, that they belong to the Surrey community and that they are empowered to achieve their potential.

About you

We are looking for a well organised, enthusiastic individual with a genuine interest in supporting students.

You work well in a team and will be familiar with working autonomously and as part of a wider team; interacting with other support services. You’ll be able to offer guidance to students and staff. Training will be in place to support you, your team and help you develop in the role.

If you are enthusiastic, keen to join the University, are motivated to provide an excellent experience to our students, we would be delighted to hear from you.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.