Student Support Officer (UB13976) - Bath, BA2 7AY

University of Bath; South Shields; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Employer contributory pension

Cycle to work scheme

Electric vehicle salary sacrifice

Team Bath gym discount

Postgraduate tuition discounts

Professional development opportunities

Relocation support

Visa reimbursement

Employee assistance services

Job summary

The University of Bath is seeking a proactive Student Support role to work with academic and professional services staff to deliver an integrated student support system within a specific academic department.

You will support colleagues through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study plans, and liaising with Student Support & Safeguarding.

Qualifications

• Pro-active and self-motivated attitude with strategic thinking.
• Effective communication and ability to build relationships with staff and students.
• Excellent organisational skills and ability to interpret complex data.

Responsibilities

• Collaborate with academic and professional services staff to support an integrated student support system.
• Provide academic advising, course engagement monitoring and Disability Access Plans support.
• Support Health, Wellbeing & Support for Study plans, Return to Study, and liaise with Student Support & Safeguarding.
• Build and maintain strong working relationships with colleagues in the department, Faculty Student Support & Safeguarding, and across the University.
• Identify students at risk of not succeeding and help them access appropriate services.

Skills

Communication skills

Organisational skills

Data interpretation

Stakeholder management

Tools

Microsoft Excel

Job description

You will work collaboratively with academic and professional services staff to contribute to an effective integrated student support system within a specific academic department, as well as help to identify students at risk of not succeeding, utilising the internal processes/services available.

You will provide support for colleagues and processes supporting students through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study plans, Return to Study, and liaising with Student Support & Safeguarding.

The post-holders will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty Student Support & Safeguarding and across the wider University.

This role is offered on a full-time basis (36.5 hours per week). You can find out more about the University of Bath hybrid model here .

About you

You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations. For more information about the Faculties visit Humanities & Social Sciences and Science.

Further information

For an informal discussion about this post please contact Annika Theilgaard (Student Experience Manager - Humanities & Social Sciences) on or Kate Campbell (Student Experience Manager - Science) on

We consider ourselves to be a university where difference is celebrated, respected and encouraged.

We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award.

We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university.

We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant .

an accredited Disability Confident Leader ; autism friendly university , committed to building disability confidence and supporting disabled staff .

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
• Employee assistance services through Health Assured, including access to the Wisdom app

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn .

Be Well at Bath

We're committed to creating a health-supporting working environment where everyone can thrive and be at your best.

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath .