Student Support Officer

Oxford International; Sheffield; Vor Ort; GBP 24.000 - 29.000; Teilzeit

Zusammenfassung

Oxford International Education Group in Sheffield is seeking a part-time Student Support Officer to assist with student onboarding, reception, and welfare services. You will coordinate arrival plans, manage pre-arrival information, and support administrative tasks across College and Head Office teams.

The role involves working with international students, staff across departments, and university partners to ensure a welcoming and organized student experience.

Qualifikationen

• Office/administrative experience in a HE setting.
• Experience working with international students.
• Ability to use complex spreadsheets/databases.
• PA/Reception experience (Desirable).
• Eligibility to live and work in UK.

Aufgaben

• External/Reception: greet students and visitors, manage enquiries, maintain reception spaces.
• Arrival Monitoring and Registration Support: monitor travel/arrival plans, coordinate with stakeholders, manage pre-arrival information.
• Administrative Support: report attendance/academic concerns, prepare meeting notes, update notices, support IT systems.
• Students: provide basic welfare services and engagement with events and services from Sheffield Hallam University and OIEG.
• General: maintain student records, produce onboarding reports, collaborate with teams, adapt to change.

Kenntnisse

Communication skills

Organisational skills

Self-management

Ausbildung

First Aid trained

Certified IT skills

Tools

Excel

Microsoft Office

Jobbeschreibung

Student Support Officer

Application Deadline: 19 November 2026

Department: Operations

Employment Type: Permanent - Part Time

Location: Sheffield

Compensation: £26,437 pro rata per annum

Description

Job Purpose
The Student Experience Support Officer will support the Central and College teams in a variety of student-focused functions at the College. The role holder will play an important support role in ensuring the enhancement of student experience from pre-arrival and throughout the student journey in College.

Main Duties and Responsibilities

External/Reception

• Deal with College and student enquiries in person, via Teams, Whatsapp and over the telephone and give a warm welcome to students and visitors
• Act as first point of contact on reception desk, responsible for maintaining shared reception spaces and creating positive, welcoming environment

Arrival Monitoring and Registration Support

• Maintain oversight of student travel and arrival plans including expected arrival dates and support students experiencing delays
• Liaise with relevant stakeholders regarding student arrivals and onboarding progress
• Support the OIEG Head Office & College teams in managing the pre-arrival inbox and ensuring accurate and up-to-date pre-arrival information is always available to all stakeholders
• Work closely with College team, Head office team and pre-arrival advisors to ensure all pre-arrival pre-requisites are fulfilled so students join their course on time, ensuring local resources are communicated to Pre-arrival officers and students
• Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
• Communicate with incoming students in regard to pre-arrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
• Coordinate face-to-face registration activities with students and university partners
• Contact students to confirm registration appointments and attendance, ensure students understand what documentation they are required to bring to registration
• Monitor registration completion and elevate concerns as appropriate

Administrative Support

• Assist the College team report students at risk of falling below the required attendance level in accordance with established rules
• Assist the College team report students at risk due to academic performance in accordance with established rules
• To assist with the preparation of reports/records of meetings and to attend where appropriate
• Follow up with students where information is required from them
• Updating of staff and student notice boards (physical and on-line)
• Working with the IT systems of both Oxford International and Sheffield Hallam University
• Prepare rooms and materials for teaching and examinations when necessary
• Support on collection and collation of student satisfaction surveys for internal reviews, validation and accreditation processes (prearrival and exit surveys)
• Support teaching staff with assessment administration including examination preparation
• Supporting academic staff with administration

Students

• Providing basic student welfare services within the College and ensuring students are informed and have access to the specialised Student Services provided by Sheffield Hallam University and OIEG
• Ensuring students are engaged with events and activities relating to their course and overall student experience

General

• Maintain accurate student records and data across relevant systems
• Produce reports and updates on onboarding and registration activity
• Work collaboratively with internal teams, university partners and external stakeholders
• Contribute to the continuous improvement of onboarding processes and the student experience
• A willingness to be flexible towards duties & adaptable to change
• Developing a key understanding of the College & University policies & procedures
• Occasional out of hours work during peak periods such as Registration and Welcome Weekend
• Proactively undertake professional development necessary for the effective performance of the role

Person Specifications

Legal Status

• Eligibility to live and work in UK

Qualifications

• Certified IT skills (Desirable)
• First Aid trained (Desirable)

Experience and knowledge

• Office/administrative experience
• Worked in a Further or Higher Education institution
• Experience working with complex spreadsheets/databases
• PA/Reception experience (Desirable)
• Experience of working with international students/non-English (Desirable)

Skills and Abilities

• Excellent written and verbal communication skills in English
• Exceptional organisational skills
• Excellent IT skills (Excel and Microsoft Office programmes)
• Ability to work without close supervision and to set own priorities
• Experience of creating presentations, engaging visual content (e.g. posters, guides) (Desirable)
• Event planning experience (Desirable)

Personal Qualities

• A sympathetic approach to international students
• A positive, 'can-do' approach to work
• Adopts a collaborative approach to working
• Flexible and adaptable
• Responds positively to new challenges, seeking solutions
• Warm and welcoming personality
• Experience of living/studying overseas (Desirable)

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children and young people. All applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service and, where appropriate, online searches of publicly available information as part of our safer recruitment procedures.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.