Student Experience Officer

Dunhillmedical; Sheffield; Hybrid; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Annual leave entitlement

Flexible working

Discounts and rewards

Staff networks

Professional development

Job summary

The University of Sheffield is seeking a part-time Student Experience Coordinator to support a high-quality, inclusive learning journey for all students. You will seek feedback from student-staff committees, NSS and TellUS and help translate insights into improvements from induction to graduation.

In a 21-hour per week hybrid role, you will plan key activities, coordinate events, and collaborate with colleagues across the School of Medicine & Population Health to strengthen student

Qualifications

• Educated to A Level standard (or equivalent experience).
• Excellent interpersonal and customer service skills with experience responding to queries.
• Ability to communicate effectively with staff and students in person and in writing.
• Ability to deal sensitively with students and staff from diverse cultures.
• Ability to manage own workload in consultation with colleagues and meet deadlines.
• Ability to work on own initiative and know when to refer matters to seniors.
• Proven IT skills with Microsoft and Google packages, email and internet.
• Ability to analyse and solve problems with an eye to long-term implications.
• Ability to manage sensitive and confidential information appropriately.
• Strong teamwork and collaboration abilities.
• Excellent event organisation skills for meetings and stakeholder engagement.
• Understanding of the higher education sector.

Responsibilities

• Support processes to gather feedback from students and inform them of changes made in response to feedback (NSS, TellUS, committees).
• Produce student-facing materials and communications and collaborate with Digital Learning Advisors when updating tools.
• Coordinate and improve student events and community-building activities in the School.
• Support changes to student registration status as students progress through their programmes.
• Take part in committees, prepare minutes and draft agendas when required.
• Engage with student societies and academic representatives to strengthen student representation.
• Maintain engagement with students on Year Abroad or placements and arrivals for short-stay activities.
• Assist with Extenuating Circumstances, Extensions and Learning Support Plans.
• Collaborate within the Education and Student Experience Team to cover the main student reception rota.
• Build local and University networks to stay up-to-date with internal policy and procedures.

Skills

Interpersonal skills

Communication skills

Cultural sensitivity

Time management

Initiative

IT skills

Problem solving

Confidentiality

Teamwork

Event planning

Education sector knowledge

Education

A Levels or equivalent

Tools

Microsoft 365

Google Workspace

Job description

School/Department: School of Medicine & Population Health

Work Arrangement: Part Time (Hybrid)

Contract Type: Permanent

Closing Date: 25/11/2026

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ (via student-staff committees, NSS, TellUS) to enhance the student journey from induction to graduation.

You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation. You will set the annual schedule of key activities and lead developments to improve the student experience and you will collaborate with a range of people from a diverse set of backgrounds.

Main duties and responsibilities

• Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with Student-Staff Committee and formal feedback mechanisms such as NSS and TellUS.
• Produce student-facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community building activities.
• Work effectively to support changes to a students registration status as they progress through their programme of study.
• Support committees and working groups which may include taking minutes and producing draft agendas.
• Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
• Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
• Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Educated to A Level standard (or equivalent experience)

Application

Excellent interpersonal and customer service skills with experience

of responding efficiently and effectively to queries.

Interview /

Application

Ability to communicate effectively with staff and students in person and in writing

Interview / Application

Ability to deal sensitively with students and staff from a wide variety of cultures

Interview / Application

Ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks

Interview /

Application

Ability to work on own initiative, recognising when to refer matters to senior colleagues

Interview / Application

Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet

Interview / Application

Ability to analyse and solve problems with an appreciation of longer term implications

Interview / Application

Ability to manage sensitive and confidential information appropriately.

Interview / Application

Ability to work effectively within a team, developing positive relationships with others and assisting others to achieve objectives.

Interview / Application

Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders.

Interview / Application

An understanding of the education sector and of the key issues affecting higher education.

Application

Further Information

Grade

5.1 – 5.6

Work arrangement

Part time - 21 hours per week

Duration

Starting from 1st December 2026

Line manager

Student Experience Manager

Right to work in the UK

This role does not meet the criteria for Skilled Worker sponsorship under the UK Visa & Immigration points-based system. Information on alternative visa options is available on www.gov.uk.

The selection process will take place following the closing date. This will consist of a short exercise and an interview. We plan to let candidates know if they have progressed to the selection stage following the closing date . If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact the staffing team at: [e-mail]

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; Professional Services Shared Skills Framework
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • access to menopause support in the workplace
  • paid time off and support for fertility treatment
  • and more

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

The University of Sheffield
Western Bank
Sheffield
S10 2TN
[phone]