Education Support Officer

University of Sheffield; Sheffield; On-site; GBP 28,000 - 35,000; Full time

Job summary

The University of Sheffield is seeking an organised and motivated Education Administrator to join the Chemical, Materials & Biological Engineering section. You will help manage programme and module information, ensure regulatory compliance and support student procedures across the taught journey.

Key duties include coordinating information systems, supporting assessments, and contributing to curriculum improvements with a focus on employability, sustainability and inclusion.

Qualifications

• Educated to A Level standard (or equivalent experience).
• Proven IT skills, with experience of Microsoft Office, Google Workspace, email and the internet.
• Ability to communicate effectively with staff and students in person and in writing.
• Experience of maintaining information with a high degree of accuracy and attention to detail.
• Ability to manage own workload and prioritise to meet deadlines.
• Ability to work on own initiative and seek guidance when needed.
• Ability to analyse problems with consideration of longer-term impact.
• Excellent interpersonal and customer service skills and responding to queries.

Responsibilities

• Support quality standards and programme management, including coordinating programme and module information and timetabling support.
• Assist with assessment procedures and share information with students, staff and examiners.
• Update digital learning tools with curriculum and assessment information.
• Contribute to continuous curriculum improvements aligned with strategic goals.
• Support committees and take minutes or draft agendas for education-related meetings.
• Assist with tutoring delivery, GTA provisions, dissertations and project allocations per university procedures.
• Liaise with Admissions to support queries and provide curriculum information.
• Work largely unsupervised with initiative and refer matters as needed.
• Collaborate with the Education and Student Experience Team to deliver responsibilities timely.

Skills

Interpersonal skills

Customer service

Communication skills

Problem solving

Independent working

Attention to detail

Education

A Level or equivalent

Tools

Microsoft Office

Google Workspace

Email & Internet tools

Job description

School/Department: Chemical, Materials & Biological Engineering

Work Arrangement: Full Time (On site)

Contract Type: Permanent

Salary per annum (£): 27,865 - 34,630

Closing Date: 20/11/2026

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

Overview

You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will work within clear policies and processes across the student journey in order to meet regulatory requirements and consistently deliver educational excellence.

You will play a key role in ensuring the implementation and ongoing review of programme level approach in the School and contributing to the strategic development of the portfolio. This will involve coordinating high quality and consistent programme and module information in various University systems.

We are looking to appoint a supportive, organised and motivated individual who is committed to driving improvements within our programmes. The successful candidate will have experience of maintaining information with a high degree of accuracy and attention to detail and will have previously supported student or programme related processes. They will also be able to build effective relationships with staff and students and work flexibly to support the activities of the team.

Main duties and responsibilities

Support the effective and efficient delivery of quality standards and programme management, including coordinating programme and module information, timetabling support as requested by the Timetabling and Education Officer, module choice processes, exam boards and programme events.

Work with the Assessment & Feedback Officer to support assessment procedures for example by sharing information with students, staff and external examiners.

Work with the Digital Learning Advisors to update digital learning tools with relevant information about curriculum and assessment.

Encourage and support the ongoing improvement of the curriculum and related priorities, e.g. providing support for strategic goals such as employability, sustainability and Equality Diversity & Inclusion.

Support committees and working groups which may include taking minutes and producing draft agendas for education related committee meetings.

Undertake, and make suggestions to improve processes, that support the academic delivery of the programme, including Academic tutor delivery, GTA provision, dissertations, project/supervisor allocations in line with University regulations and procedures.

Liaise with Admissions, providing curriculum information to support high quality response to ask us enquiries.

Work on own initiative, flexibly and largely unsupervised; recognising when to refer matters to senior colleagues.

Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.

Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.

Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.

Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply.

Criteria

Stage(s) assessed at

Educated to A Level standard (or equivalent experience)

Application

Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet

Interview / Application

Ability to communicate effectively with staff and students in person and in writing

Interview / Application

Experience of maintaining information with a high degree of accuracy and attention to detail

Interview / Application / Test

Ability to manage own workload in consultation with appropriate colleagues, prioritising as required to meet planned deadlines as well as unscheduled tasks

Interview / Application

Ability to work on own initiative, recognising when to refer matters to senior colleagues

Interview / Application

Ability to analyse and solve problems with an appreciation of longer term implications

Interview / Application / Test

Excellent interpersonal and customer service skills with experience

of responding efficiently and effectively to queries.

Interview / Application

Knowledge and experience of working within Higher Education

Application

Further Information

Grade

5

£27,865 - £31,861, with potential to progress up to £34,630 per annum

Work arrangement

Full-time

Duration

Permanent

Line manager

Education Manager

Right to work in the UK

This role does not meet the criteria for Skilled Worker sponsorship under the UK Visa & Immigration points-based system. Information on alternative visa options is available on www.gov.uk.

A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

Flexible working opportunities, including hybrid working for some roles.

A wide range of discounts and rewards on shopping, eating out and travel.

A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

Recognition Awards to reward staff who go above and beyond in their role.

A commitment to your development access to learning and mentoring schemes; Professional Services Shared Skills Framework

A range of generous family-friendly policies

paid time off for parenting and caring emergencies

access to menopause support in the workplace

paid time off and support for fertility treatment

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

The University of Sheffield
Western Bank
Sheffield
S10 2TN
[phone]