Welfare Assistant - Residential

Oxford International Education Group; United Kingdom; Vor Ort; GBP 24.000 - 31.000; Vollzeit

Zusammenfassung

Oxford International Education Group is seeking a Welfare Assistant - Residential for our Year-Rounds Groups programme in the UK. You will join the Student Support Team, reporting to the Welfare Manager, to provide welfare, safeguarding and pastoral care across a residential language centre.

You will deliver visible welfare support throughout the day, cover meals and breaks, assist with airport arrivals, registrations and excursions, and maintain welfare records while putting student welfare

Qualifikationen

• Currently enrolled in, or holding, a university degree programme in any discipline.
• (Current Desirable) Currently enrolled in, or undertaking, a university degree in a health-related discipline.
• Experience working with children or young people.

Aufgaben

• Provide visible welfare cover across the centre throughout the day.
• Supervise break times, meal times and transition periods; ensure student supervision.
• Support communal areas and maintain a safe environment; respond to welfare concerns.
• Assist with airport arrivals, registrations and arrivals procedures.
• Record welfare incidents and maintain welfare logs and confidentiality.
• Assist with night duty shifts and welfare checks as required.
• Support safeguarding procedures and ensure students know how to access welfare support.
• Attend to individual student needs during inductions and visits.
• Support activity and excursion programmes while maintaining welfare.
• Maintain professional and welcoming first impressions of Oxford International.

Kenntnisse

Communication

Interpersonal skills

Organisational skills

Confidentiality

Ausbildung

University degree program

Health-related degree (Desirable)

Jobbeschreibung

Welfare Assistant - Residential

Department: Year-Rounds Groups

Employment Type: Fixed Term - Full Time

Location: EFL Programmes UK

Compensation: £605 per week + holiday remuneration

Description

Our seasonal programmes operate during the following periods:

• Winter: 1st January – mid-February
• Spring: 23rd March – 10th/12th April
• Summer: 23rd/24th June – 12th/17th August

Specific start and end dates will be confirmed based on your role, assigned centre, and required induction training.

Overview

As a Welfare Assistant with Oxford International Junior Programmes, you will play a key role within the Student Support Team, working under the direction of the Welfare Manager to deliver outstanding welfare, safeguarding and pastoral care across one of our residential language centres.

You will provide visible welfare support throughout the day, helping to ensure students remain safe, supported and engaged while contributing to the smooth day-to-day running of the centre.

Welfare Assistants are deployed across a range of operational duties including student welfare, meal supervision, break-time cover, night duty, airport arrivals, excursions and other welfare responsibilities.

You will work flexibly across the programme to provide support wherever it is most needed while maintaining student welfare as your highest priority.

Main Duties and Responsibilities

1. Welfare Team Operations

Support the Welfare Manager by:

• Providing visible welfare cover across the centre throughout the day.
• Being deployed across break times, meal times and transition periods to ensure appropriate student supervision.
• Supporting the supervision of communal areas and maintaining a safe environment.
• Responding to welfare concerns as they arise and escalating appropriately.
• Supporting student movement around the centre.
• Assisting the wider Senior Team with operational welfare duties where required.
• Remaining flexible to changing operational priorities.

2. Break Time, Mealtime & Night Duty

• Supervising students during meal times.
• Supporting dining hall organisation and student behaviour.
• Monitoring student welfare during break periods.
• Completing allocated night duty shifts.
• Carrying out room checks and welfare checks where required.
• Responding to overnight incidents appropriately.
• Recording and reporting welfare concerns arising during duty.
• Working closely with the Welfare Manager to ensure appropriate staffing across all welfare duties.

3. Student Welfare & Pastoral Care

• Providing high-quality pastoral care to students.
• Supporting students experiencing homesickness, anxiety or emotional wellbeing concerns.
• Building positive relationships with students.
• Being visible and approachable throughout the programme.
• Supporting student discipline positively.
• Escalating welfare concerns immediately.
• Supporting safeguarding procedures.
• Ensuring students know how to access welfare support.

4. Airport Arrivals & Departures

• Being allocated to a designated airport or arrival location on transfer days.
• Welcoming students and Group Leaders on arrival.
• Supporting student registration and arrival procedures.
• Assisting with luggage, documentation and student check-in.
• Communicating with the Centre Manager regarding arrivals.
• Escorting groups safely onto transfer coaches.
• Supporting departure procedures where required.
• Maintaining a professional and welcoming first impression of Oxford International.

5. Welfare Administration & Student Records

• Assisting with student registration records.
• Recording incidents using Proactive.
• Maintaining welfare logs.
• Recording attendance.
• Monitoring absences.
• Reporting unexplained absences.
• Recording illnesses.
• Recording allergies.
• Recording dietary requirements.
• Maintaining confidentiality.

6. Medical Support

• Provide basic first aid.
• Respond appropriately to illness.
• Support students attending appointments.
• Liaise with medical providers where directed.
• Report all medical concerns promptly.

7. Individual Student Co-Ordination

• Helping individual students to settle into life in the UK and meeting them on arrival
• Accompanying individual students on excursions and during onsite activities
• Organising regular meetings and maintaining clear communication
• Ensuring students money/passports are secure.

8. The Activity Programme

• Support the Activity Team where operationally required.
• Deliver activities when allocated.
• Encourage participation.
• Maintain welfare while supporting activities.
• Assist Activity Leaders where required.
• Ensure students remain safe throughout activities.
• Work collaboratively with the Activities Team.

9. The Excursion Programme

• Support student welfare throughout excursions.
• Monitor student wellbeing.
• Support vulnerable students.
• Assist with headcounts.
• Support behaviour management.
• Communicate concerns immediately.
• Support Activity Leaders where required.

10. Student Inductions

• Support student arrivals.
• Help students settle in.
• Explain welfare support.
• Reinforce site rules.
• Explain fire procedures.
• Promote safeguarding awareness.

Expectations

• Put student welfare first.
• Represent Oxford International professionally.
• Be approachable.
• Maintain confidentiality.
• Be visible around centre.
• Work collaboratively with the Activities Team.
• Support the Welfare Manager.
• Respond positively to feedback.
• Remain flexible.
• Uphold safeguarding.

Person Specifications

Legal status

• Right to work in the Uk
• Willing to undergo an Enhanced DBS check and/or an Overseas Police Check, where applicable.

Qualifications

• Currently enrolled in, or holding, a university degree programme in any discipline.
• Currently enrolled in, or undertaking, a university degree in a health-related discipline (e.g., Nursing, Medicine, Public Health, Allied Health Sciences, or a related field). (Desirable)

Experience and knowledge

• Experience working with children or young people.

Skills and Abilities

• Strong communication and interpersonal skills.
• Strong organisational skills.
• Ability to maintain confidentiality.

Personal qualities

• A caring, approachable and supportive attitude.
• Ability to remain calm under pressure.
• A proactive approach to solving problems.
• Flexible approach to working across welfare and activity duties.
• Commitment to safeguarding.
• Genuine enthusiasm for working with international students.
• Strong work ethic

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children and young people. All applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service and, where appropriate, online searches of publicly available information as part of our safer recruitment procedures.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications.