Student Services Officer

Eden Brown Synergy; South Yorkshire; On-site; GBP 19,000 - 21,000; Full time

Job summary

Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire.

This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys. A DBS check is required and the role is temporary full-time, starting asap until end of October.

Qualifications

• Level 3 qualification or above.
• Experience working in a customer-focused, student support, welfare or advisory environment.
• Strong administrative, IT and communication skills.
• Experience supporting vulnerable individuals or those facing barriers to engagement.
• Ability to handle sensitive situations with professionalism, empathy and discretion.
• Experience working with databases, spreadsheets and management information systems.

Responsibilities

• Act as a welcoming first point of contact for student enquiries.
• Provide advice and guidance on student welfare, wellbeing, financial support and support services.
• Assess and process learner support fund and bursary applications.
• Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.
• Maintain accurate records and ensure compliance with funding and data protection requirements.
• Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.
• Assist at enrolment events, open days and other student-facing activities.

Job description

Role: Student Services Officer
Location: West Yorkshire
Type: Temporary - Full Time
Rate: 13.50 - 15.30
Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire.

This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys.

This is a temporary full time role to start asap until the end of October initially.

As the first point of contact for students, you will provide high-quality information, advice and guidance on a range of topics including wellbeing, financial support, safeguarding, learner support funds and access to college services. You will play a key role in ensuring students receive timely support and are referred to the appropriate internal and external services when required.

Key Responsibilities

• Act as a welcoming first point of contact for student enquiries.
• Provide advice and guidance on student welfare, wellbeing, financial support and support services.
• Assess and process learner support fund and bursary applications.
• Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.
• Maintain accurate records and ensure compliance with funding and data protection requirements.
• Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.
• Assist at enrolment events, open days and other student-facing activities.

Requirements

• Level 3 qualification or above.
• Experience working in a customer-focused, student support, welfare or advisory environment.
• Strong administrative, IT and communication skills.
• Experience supporting vulnerable individuals or those facing barriers to engagement.
• Ability to handle sensitive situations with professionalism, empathy and discretion.
• Experience working with databases, spreadsheets and management information systems.
• Previous experience within Further Education, Higher Education, student finance or learner support services would be advantageous.

Candidates must also have a current DBS

Eden Brown Synergy is an equal opportunities employer.