Student Support Coordinator

Elizabeth School of London; Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Employee assistance programme

Wellbeing services

Career development and training

Job summary

Elizabeth School of London is seeking a dedicated Student Support Coordinator to enhance student success across campuses. You will work closely with the Student Support Manager and Assistant Manager to deliver comprehensive guidance, personal and academic support, and wellbeing services.

You will engage with partner universities, support campus development, and occasionally travel to other campuses for inductions and training. Weekend/evening flexibility is expected to meet course offerings.

Qualifications

• Experience in team management and handling student queries.
• Experience leading and training a small team.
• Experience with data handling or Registry systems.
• Collaboration with multidisciplinary teams to develop support systems.
• Knowledge of safeguarding, wellbeing policies and confidentiality.

Responsibilities

• Motivate and train the Student Support Office staff to deliver high-quality service.
• Act as first point of contact for student support at your location.
• Disseminate information on courses, term dates, inductions and events.
• Develop effective communication formats for students.
• Attend partner campuses for inductions and training as needed.
• Support campus development and liaise with other departments.

Skills

Team management

Student support

Data handling

Confidentiality

Counselling knowledge

Education

Higher education experience

Job description

Employment Type: Full-Time, Monday-Friday, 9am-5pm (with weekend flexibility)

Department: Student Support

Reporting to: Student Support Manager & Assistant Manager

Position Overview

We are seeking a dedicated and experienced Student Support Officer to take responsibility to join as a Student Support Coordinator, at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in Partnership with St. Marys University, Canterbury Christ Church University, and Bath spa University.

Job Description

The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working particularly closely with the Student Support Manager & Assistant Manager. Ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at. In addition to ensure consistency and quality, you will be required to help the manager support other campuses remotely and visiting occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.

Duties and responsibilities

• Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
• Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
• Understanding of Safeguarding, Prevent & Code of Conduct policies.
• Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
• Responsible for disseminating information relating to the students’ course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).
• To ensure that a diverse range of effective communication formats are created and offered to students.
• Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
• Assist with the maintenance of an up-to-date database of student information, contacts etc.
• Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
• When required, travel different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
• May well be required to attend partner operational meetings, representing our Student Support team.
• Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
• Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
• Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
• Carry out tasks assigned by the Student Support Manager when required.
• Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
• Take the responsibility to do an initially review of holiday request and liaise with Manager/Assistant Manager for official approval.
• Be flexible with time as many of our campuses offer weekend/evening courses.
• Act as a source of expertise for ESL on matters related to student support and wellbeing services.

Conditions/Requirements

• Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
• Experience of leading and training a small team.
• Experience of data handling and Registry Support system.
• Experience collaborating with multidisciplinary teams to develop an effective support system.
• Higher Education Experience
• Knowledge of counselling techniques to provide emotional support.
• An understanding of counselling techniques, mental health issues.
• Annual leave (7.2 weeks)
• Company Sick Pay.
• Statutory maternity and paternity pay.
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Career development and training opportunities.
• Training and self-development opportunities.