Student Support Officer

Elizabeth School of London; Leeds; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading educational institution in Leeds seeks a dedicated Student Support Officer to provide administrative assistance and exceptional customer service to students and staff. This role involves maintaining student records, assisting with inquiries, and supporting various student activities. The ideal candidate will have strong communication skills and a customer-focused approach. The position offers full-time employment with various benefits including annual leave and development opportunities.

Benefits

Annual leave (7.2 weeks)

Workplace pension scheme

Career development opportunities

Gym membership discounts

Qualifications

• Ability to prioritize competing deadlines and maintain accuracy.
• Willingness to learn and contribute to the Student Support activities.
• Managing sensitive information with professionalism.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors.
• Assist students with inquiries related to admissions and courses.
• Maintain accurate student records with confidentiality.

Skills

Customer Service Standards

Oral and written communication skills

Problem-solving

Interpersonal skills

IT proficiency

Job description

Company: Elizabeth School of London

Job Title: Student Support Officer

Location: ON-SITE, Leeds, Coronet House, United Kingdom

Salary Range: £25,000 - £26,000 per annum (Depending on work experience)

Employment Type: Full‑Time

Work Hours: Monday to Friday (9am - 5pm) / Wednesday to Sunday (9am - 5pm) (occasional weekend & evening work may be required)

Department: Student Support

Reporting to: Student Support Coordinator & Student Support Manager

About Us

Elizabeth School is a leading educational institution dedicated to providing high‑quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.

Job Description

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
• Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
• Assist in organising and coordinating events, workshops, and student activities.
• Handle general administrative tasks such as photocopying, filing, and managing office supplies.
• Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
• Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
• Undertake any other administrative duties as required by the management team.

Experience & Knowledge

Essential

• Knowledge in Customer Service Standards
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
• Highly developed oral and written communication skills
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
• Demonstrate empathy to understand and address students’ concerns.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong interpersonal skills for building rapport and trust with students.
• Capacity to assess situations and provide practical solutions.
• Ability to adapt to changing circumstances and student needs.
• Proficiency in using IT technology to record and search student data base.

Desirable

• Higher Education Experience
• Knowledge of counselling techniques to provide emotional support.

Benefits

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Policy.
• Statutory maternity / paternity pays.
• Career development opportunities
• Training and self‑development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)