Student Support & Engagement Coordinator

LCK Academy; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

LCK Academy in Harrow, London, seeks a Student Support and Engagement Officer to enhance the student experience. The role covers IT support for online learning, engagement with student council, and event planning in a dynamic, inclusive environment.

This position supports the Student Services department and reports to the Head of Student Services. Flexible full-time or part-time hours reflect a commitment to student-focused services.

Qualifications

• Bachelor's degree in a relevant field such as Higher Education Administration, Information Technology, Communications, or a related discipline (or equivalent experience in a student services or support role).
• Experience in student support, engagement, or a similar role in higher education.
• Strong IT skills with experience in supporting students with online platforms.
• Excellent organisational and event-planning skills.
• Strong interpersonal and communication skills to engage effectively with students and staff.
• Ability to work independently and as part of a team.
• A proactive and student-centred approach to support services.
• Knowledge of student representation structures in higher education.
• Familiarity with business incubator programmes and graduate support services.

Responsibilities

• Assist students with IT issues to ensure access to online learning platforms.
• Troubleshoot basic IT issues related to student engagement.
• Provide guidance on using virtual learning environments and digital tools used for academic and extracurricular engagement.
• Respond to student inquiries and provide appropriate guidance or referrals.
• Support the implementation of student engagement strategies.
• Provide guidance and support to students applying for financial aid, scholarships, and external opportunities.
• Oversee the creation and distribution of student ID cards, ensuring timely issuance for new and returning students.
• Assist students with ID-related queries, including replacements and access issues.
• Ensure accurate record-keeping and reporting on student support activities.
• Promote a positive student experience by fostering an inclusive and supportive environment.
• Engage with student council members and representatives to facilitate their roles.
• Support student-led initiatives and ensure effective communication between students and the Academy.
• Coordinate meetings, training sessions, and workshops for student representatives.
• Support and prepare student council members for Academic governance meetings.
• Plan and coordinate student engagement activities, including social events, workshops, and networking sessions.
• Collaborate with internal and external stakeholders to enhance student participation.
• Assist in promoting events through digital and physical communication channels.

Skills

IT skills

Organisational skills

Event planning

Interpersonal skills

Communication skills

Independent worker

Team player

Student engagement

Customer service

Education

Bachelor's degree in a relevant field

Tools

Online learning platforms

Job description

LCK Academy in Harrow, London, seeks a Student Support and Engagement Officer to enhance the student experience. The role covers IT support for online learning, engagement with student council, and event planning in a dynamic, inclusive environment.

This position supports the Student Services department and reports to the Head of Student Services. Flexible full-time or part-time hours reflect a commitment to student-focused services.