Student Support and Engagement Officer

LCK Academy; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

LCK Academy in Harrow, London, seeks a Student Support and Engagement Officer to enhance the student experience. The role covers IT support for online learning, engagement with student council, and event planning in a dynamic, inclusive environment.

This position supports the Student Services department and reports to the Head of Student Services. Flexible full-time or part-time hours reflect a commitment to student-focused services.

Qualifications

• Bachelor's degree in a relevant field such as Higher Education Administration, Information Technology, Communications, or a related discipline (or equivalent experience in a student services or support role).
• Experience in student support, engagement, or a similar role in higher education.
• Strong IT skills with experience in supporting students with online platforms.
• Excellent organisational and event-planning skills.
• Strong interpersonal and communication skills to engage effectively with students and staff.
• Ability to work independently and as part of a team.
• A proactive and student-centred approach to support services.
• Knowledge of student representation structures in higher education.
• Familiarity with business incubator programmes and graduate support services.

Responsibilities

• Assist students with IT issues to ensure access to online learning platforms.
• Troubleshoot basic IT issues related to student engagement.
• Provide guidance on using virtual learning environments and digital tools used for academic and extracurricular engagement.
• Respond to student inquiries and provide appropriate guidance or referrals.
• Support the implementation of student engagement strategies.
• Provide guidance and support to students applying for financial aid, scholarships, and external opportunities.
• Oversee the creation and distribution of student ID cards, ensuring timely issuance for new and returning students.
• Assist students with ID-related queries, including replacements and access issues.
• Ensure accurate record-keeping and reporting on student support activities.
• Promote a positive student experience by fostering an inclusive and supportive environment.
• Engage with student council members and representatives to facilitate their roles.
• Support student-led initiatives and ensure effective communication between students and the Academy.
• Coordinate meetings, training sessions, and workshops for student representatives.
• Support and prepare student council members for Academic governance meetings.
• Plan and coordinate student engagement activities, including social events, workshops, and networking sessions.
• Collaborate with internal and external stakeholders to enhance student participation.
• Assist in promoting events through digital and physical communication channels.

Skills

IT skills

Organisational skills

Event planning

Interpersonal skills

Communication skills

Independent worker

Team player

Student engagement

Customer service

Education

Bachelor's degree in a relevant field

Tools

Online learning platforms

Job description

CAREERS

Student Support and Engagement Officer

Full-time or Part-time Position in Careers

The Student Support and Engagement Officer plays a pivotal role in fostering an inclusive, interactive, and supportive environment for students. The role enhances the student experience by providing IT support for online engagement, facilitating student council and representative activities, organising events, assisting with online applications, and supporting initiatives such as business incubators and graduation ceremonies.

Department

Student Services

Hours

Full-time or Part-time

Location

Harrow, London

We offer the opportunity to develop your career in a collaborative and supportive environment, with generous leave where applicable, tailored CPD and professional development, an inclusive and values-driven workplace, and the chance to make a real impact on students' lives through education.

Equality, Diversity And Inclusion & Ethos

LCK Academy is unapologetically proud of our stance: Zero Self Doubt, Zero Hardship. We are an inclusive environment built on empathy, action, and empowerment, grounded in the UK Quality Code and Equality Act 2010. We make space for diverse voices and encourage applications from all suitably qualified candidates.

Job Description

Job Title

Student Support and Engagement Officer

Department

Student Services

Reporting to

Head of Student Services

Hours

Full-time or Part-time

Location

Harrow, London

London's Community Kitchen Academy (LCKA)

LCKA was established in 2022. The primary goal of LCKA is to grant individuals access to high-quality education and qualifications that bolster their self-assurance and elevate their quality of life. The LCKA ethos is resolutely centred on the principles of zero self-doubt and zero hardship.

The Role

The role requires a proactive approach to student engagement, ensuring students receive the necessary guidance and support throughout their academic journey.

Main Duties

Student Support & Engagement:

• Assist students with IT-related issues to ensure smooth access to online learning platforms and resources.
• Troubleshoot basic IT issues related to student engagement.
• Provide guidance on using virtual learning environments and other digital tools used for academic and extracurricular engagement.
• Respond to student inquiries and provide appropriate guidance or referrals.
• Support the implementation of student engagement strategies.
• Provide guidance and support to students applying for financial aid, scholarships, and external opportunities.
• Oversee the creation and distribution of student ID cards, ensuring timely issuance for new and returning students.
• Assist students with ID-related queries, including replacements and access issues.
• Ensure accurate record-keeping and reporting on student support activities.
• Promote a positive student experience by fostering an inclusive and supportive environment.
• Engage with student council members and representatives to facilitate their roles.
• Support student-led initiatives and ensure effective communication between students and the Academy.
• Coordinate meetings, training sessions, and workshops for student representatives.
• Support and prepare student council members for Academic governance meetings.
• Plan and coordinate student engagement activities, including social events, workshops, and networking sessions.
• Collaborate with internal and external stakeholders to enhance student participation.
• Assist in promoting events through digital and physical communication channels.

Other Duties:

• Guide students in completing online applications for partner organisations.
• Provide one-to-one support to ensure accurate submission of forms and documents.
• Liaise with relevant departments to help streamline the application process.
• Assist in the development and coordination of business incubator initiatives or other Academy initiatives.
• Provide logistical support for graduation events and ceremonies.
• Work with relevant teams to enhance student employability and entrepreneurship opportunities.
• Stay updated with Academy policies, procedures, and student engagement best practices.
• Bachelor's degree in a relevant field such as Higher Education Administration, Information Technology, Communications, or a related discipline (or equivalent experience in a student services or support role).
• Experience in student support, engagement, or a similar role in higher education.
• Strong IT skills with experience in supporting students with online platforms.
• Excellent organisational and event-planning skills.
• Strong interpersonal and communication skills to engage effectively with students and staff.
• Ability to work independently and as part of a team.
• A proactive and student-centred approach to support services.
• Knowledge of student representation structures in higher education.
• Familiarity with business incubator programmes and graduate support services.

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Carry out duties with due regard to the Academy's commitment to students, Equal Opportunities, Information Governance, Data Protection, Health and Safety policies and procedures. Undertake any other duties commensurate with the general level of responsibility of this post. This role requires weekend work to support students and may occasionally involve evening work.