Student Support Coach - Trauma-Informed Learner Advocate

Peopleplus; Leicester Forest East; On-site; GBP 22,000 - 30,000; Full time

Job summary

Peopleplus is seeking a proactive and compassionate Student Support Coach to join our Prison Education team. You will be the first point of contact for learners, welcoming them, guiding induction, and helping them access opportunities and distance learning options.

You will build relationships, provide pastoral support, and ensure learners stay engaged. The role includes administration, collaboration with tutors and partner agencies, and contribution to contract KPIs.

Qualifications

• Must have solid IT skills and ability to manage and analyse data.
• Excellent organisation and communication abilities.
• Experience in administration and working with individuals with additional needs or trauma.
• Strong attention to detail and safeguarding, equality and data protection knowledge.
• Motivate and engage learners, especially those facing barriers to education.

Responsibilities

• Deliver a warm, professional welcome to learners entering education.
• Lead screening and assessment during induction.
• Gather learner history and assess starting points.
• Deliver engaging induction sessions to maximise participation.
• Provide pastoral support to improve learner retention and achievement.
• Build relationships to understand goals and barriers.
• Support learners at risk of disengagement and track interventions.
• Offer guidance on courses and learning pathways, including Open University and distance learning.
• Maintain accurate learner records and data across prison systems.
• Coordinate with internal teams and partner agencies.
• Support peer mentors and contribute to contract KPIs and standards.

Skills

IT skills

Data analysis

Organisational skills

Communication skills

Interpersonal skills

Motivating learners

Administrative experience

Attention to detail

Safeguarding and data protection

Education

NVQ Level 2 in Business Administration

Level 3 qualification in supporting individuals with learning disabilities

Job description

Peopleplus is seeking a proactive and compassionate Student Support Coach to join our Prison Education team. You will be the first point of contact for learners, welcoming them, guiding induction, and helping them access opportunities and distance learning options.

You will build relationships, provide pastoral support, and ensure learners stay engaged. The role includes administration, collaboration with tutors and partner agencies, and contribution to contract KPIs.