Student Support Advisor

UCFB; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading educational institution in Manchester is seeking a Student Support Advisor to provide essential pastoral and wellbeing support services. The successful candidate will collaborate with the Student Support Department to ensure effective service delivery and support various institutional activities. This role is pivotal in fostering student wellbeing and ensuring comprehensive support for undergraduate and postgraduate students.

Qualifications

• Experience in providing pastoral and wellbeing support.
• Ability to work collaboratively within a team.
• Strong data management and reporting skills.

Responsibilities

• Serve as the first line of enquiry for wellbeing services.
• Contribute to the delivery of pastoral support for students.
• Log support interactions accurately and produce relevant reports.
• Represent the support provision at internal committees.

Skills

Pastoral support

Wellbeing support

Collaboration

Data management

Communication

Job description

UCFB are looking for a Student Support Advisor.

The post holder will utilise their knowledge and expertise to:

• Act as first line of enquiry for a range of Pastoral and Wellbeing Support services across a designated campus
• Contribute to the successful delivery of the Departments Pastoral and Wellbeing Support services across a designated campus

Key Tasks

• Work collaboratively with all members of the Student Support Department to deliver the Departments first point of contact / front-line enquiry and advice service.
• Under direction from the Student Support Manager/s and Student Support and Inclusion Lead, contribute to the delivery of the Departments Pastoral and Wellbeing Support provision for all UG and PG students of the Institution.
• Ensure all support interactions or other appropriate data/data changes are logged accurately, appropriately and in a timely manner and produce relevant analyses and reports.
• Where appropriate represent the Pastoral and Wellbeing Support provision of the Student Support Department at relevant internal committees / groups.
• Support as required the delivery of Institution milestone activities/events e.g. Open/applicant days, outreach events, enrolment, induction, re-induction and, graduation.

Please see job description on our website for further details and person specification