Student Support Advisor

King's College London; London; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading university in London is looking for a Student Support Advisor to provide dedicated support to online learners. This pivotal role focuses on building relationships with students, ensuring they thrive in their studies while arranging community-building events. Ideal candidates will possess strong communication skills and a passion for excellent customer service.

Qualifications

• Strong working knowledge of MS tools.
• Knowledge of the needs of online distance learners.
• Ability to respond to unclear questions.

Responsibilities

• Champion exceptional front-line service for online distance learners.
• Personalise support by building relationships with students.
• Arrange events to build a sense of community.

Skills

Customer service qualification

Excellent communication skills

Relationship-building skills

Drive and organisation skills

Attention-to-detail

Tools

MS Outlook

MS Excel

MS Word

Job description

About Us

Vision 2029, the overarching strategy of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, King’s Digital has been formed – a new professional service of the university that provides centralised support to and oversight of online learning activity across King’s. The department has three divisions: content production; operations; and student support.

The student support function is a brand-new unit responsible for providing a dedicated, non-academic service to all online learners at King’s. This is an exciting time to join a rapidly growing and ambitious team, and a unique opportunity to help shape a facility that will support thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes.

About The Role

As a Student Support Advisor at King’s College London, your mission is to champion an exceptional front-line service for online distance learners. You know what it takes to study online, at distance, and the skills and support students need to thrive.

Driven by a passion for providing an extraordinary experience, Advisors are committed to differentiated support that exceeds all expectations. From arrival to proud graduation, the Advisor will personalise support by building strong relationships with their caseload of students. This includes being a one-to-one, first point of contact for students who might be struggling or in need of extra support, which in turn enables them to stay on track and succeed. The role also includes arranging fun, engaging events which build a sense of belonging and community.

The team liaises closely with other departments and faculties to fully support students and ensure their connection with King’s College is wholly positive and one that lasts a lifetime.

The Student Support Advisor role is responsible to a Student Support Team Leader.

All postholders must be willing to work a ‘5 over 7’ shift pattern working 35 hours per week on rotation between the hours of 7am and 7pm.

This is one full time permanent position available and also one Maternity cover position available on a fixed term contract from Aug 2025-July 2026 (please note this could be earlier dependent upon if the substantive postholder returns earlier). Please stipulate in your cover letter which post you prefer.

Previous applicants need not apply

About You

We’re looking for candidates with:

Essential Criteria

• A customer service qualification and/or relevant skills and experience acquired during relevant work experience
• Strong working knowledge of MS tools such as Outlook, Excel, Word
• Knowledge of the likely needs of online distance learners (studying at master’s level)
• An ability to respond to questions and enquiries where the answer may not be immediately clear, including complaints and compliments
• Excellent communication and relationship-building skills
• Drive and organisation skills, with the ability to handle both proactive and reactive workloads
• High attention-to-detail, including accurate maintenance of CRM and record keeping
• An ability to work both autonomously and collaboratively as a team
  
  

Downloading a Copy Of Our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Interviews will be in-person at the Waterloo Campus on the 25th June

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

Grade and Salary: £34,179 - £37,546 per annum including London Weighting Allowance

Job ID: 116445

Close Date: 15-Jun-2025

Contact Person: Grace Smith

Contact Details: [e-mail]