Student Support & Admissions Administrator

Elizabeth School of London; Birmingham; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Annual leave (7.2 weeks)

Company Sick Policy

Statutory maternity/paternity pay

Training and self-development opportunities

Grocery discounts

Cycle to work scheme

Investing and savings opportunities

Job summary

A leading educational institution in Birmingham seeks a dedicated Student Support Officer to ensure smooth operations and assist students with inquiries. Responsibilities include providing excellent customer service, maintaining student records, organizing events, and processing admissions. The ideal candidate should possess strong communication skills, a customer service background, and experience in higher education. This full-time position offers a competitive salary and opportunities for training and development.

Qualifications

• Ability to prioritise competing deadlines with high accuracy.
• An initiative-taker with problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors.
• Assist students with inquiries regarding admissions and course registrations.
• Maintain accurate student records, ensuring compliance with data protection regulations.
• Organize events and student activities.
• Support the admissions process by processing applications and enrolments.

Skills

Customer Service Standards

Oral and written communication skills

Interpersonal skills

Proficiency in IT technologies

Empathy

Education

Higher Education Experience

Job description

A leading educational institution in Birmingham seeks a dedicated Student Support Officer to ensure smooth operations and assist students with inquiries. Responsibilities include providing excellent customer service, maintaining student records, organizing events, and processing admissions. The ideal candidate should possess strong communication skills, a customer service background, and experience in higher education. This full-time position offers a competitive salary and opportunities for training and development.