Student Support Administrator

PeoplePlus; Hemel Hempstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in educational services is looking for a Student Support Administrator to join their team at HMP The Mount. The role involves providing administrative support, conducting prisoner inductions, and maintaining liaising with partners to support the educational needs of prisoners. The ideal candidate will have previous administrative experience and hold an NVQ Level 2 qualification in Business Administration.

Qualifications

• Passion for administration with recent experience in an administrative role.
• Good knowledge of IT based systems including Word, Excel, and Access.
• Ability to build rapport and maintain confidentiality.

Responsibilities

• Provide comprehensive administrative support at HMP The Mount.
• Conduct prisoner inductions and promote available courses.
• Maintain accurate records of achievement and liaise with partner agencies.

Skills

Organisational skills

Communication skills

IT systems knowledge

Education

NVQ Level 2 Business Administration

Information, Advice and Guidance qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

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Student Support Administrator, Hemel Hempstead

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Client:

PeoplePlus

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

65caf821b9cc

Job Views:

23

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Based on site at HMP The Mount, our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards.

You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision promoting available courses to potential learners and providing ongoing advice and guidance. The role also includes the recruitment of learners for courses, maintaining accurate records of achievement linked to initial assessment, close liaison with partner agencies and the prison allocation and activity team.

What are we looking for?

You should have a passion for what you do along with relevant and recent experience within an administration environment. You will hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable), and be able to demonstrate a good knowledge of IT based systems including Word, Excel and Access packages. An Information, Advice and Guidance qualification is desirable.

You will need to have good organisational skills with the ability to plan and prioritise workload accordingly while demonstrating excellent communication skills, written and verbal, including the ability to build rapport with a wide range of individuals and maintain a high level of confidentially at all times. You will need to be results focused and have the personal drive and resilience to overcome hurdles and barriers.

For full details of the role and the person specification please review the job description or If you would like to speak to the recruitment team before you apply, please email any questions to and one of the team will come back to you. If you wish to apply, please ensure this is done via the apply now button. Applications cannot be accepted via email.

Please include your current salary and desired salary as part of your application, when prompted.