Student Support Administrator

People Plus; Hemel Hempstead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company is seeking a Student Support Administrator based on-site at HMP The Mount in Hemel Hempstead. This role involves providing essential administrative support, conducting inductions for prisoners, and promoting educational courses. Candidates should possess an NVQ Level 2 in Business Administration, relevant experience in an administrative environment, and strong IT skills.

Qualifications

• Relevant administration experience required.
• Knowledge of IT systems, especially Word, Excel, Access.
• Information, Advice, and Guidance qualification desirable.

Responsibilities

• Provide administrative support and maintain quality standards.
• Conduct prisoner inductions and promote available courses.
• Liaise with partner agencies and maintain records.

Skills

Organisational skills

Communication skills

IT skills

Confidentiality

Education

NVQ Level 2 Business Administration

NVQ Level 3 Business Administration

Job description

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Student Support Administrator, Hemel Hempstead

Client: People Plus

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

71b34b89b9b5

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Based on site at HMP The Mount, our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role, you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards.

You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision, promoting available courses to potential learners, and providing ongoing advice and guidance. The role also includes recruiting learners for courses, maintaining accurate records of achievement linked to initial assessment, and liaising with partner agencies and the prison allocation and activity team.

What are we looking for?

You should have a passion for your work, relevant and recent experience within an administration environment, and hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable). You should demonstrate good knowledge of IT systems including Word, Excel, and Access. An Information, Advice, and Guidance qualification is desirable.

You need good organisational skills, the ability to plan and prioritise workload, and excellent communication skills, both written and verbal. Building rapport with a wide range of individuals and maintaining confidentiality are essential. You should be results-focused, with personal drive and resilience to overcome hurdles.

Please include your current salary and desired salary in your application.

Who We Are

PeoplePlus is committed to transforming the lives of people with convictions through our work in prisons.

Our services are designed to address the underlying causes of offending behavior, enabling positive change.

With over 500 staff, we support individuals in custody and the community, bringing passion, experience, and innovation to public sector rehabilitation services.

We collaborate with partner organizations to help people move away from their past and look forward to a brighter future.

Our services are developed in partnership with those we aim to help. Beyond direct work with offenders, we strive to change attitudes towards people with criminal convictions. Our Social Recruitment Framework and initiatives like Ban the Box promote fair and equal recruitment processes.

We are proud to be a Silver accredited Investors in People organization, ensuring principles are in place and actively upheld across our organization.

Safeguarding Statement

PeoplePlus is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation, or religion.