Student Support Administrator

Queen Mary University of London; Greater London; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Competitive salaries

Generous pension scheme

30 days' leave per annum (pro-rata)

Season ticket loan scheme

Personal and professional development

Flexible working arrangements

Campus facilities

Job summary

Queen Mary University of London is seeking a student-facing administrator to support the Student Support service. You will help ensure a consistent and reliable service to our students while managing administrative duties in a confidential environment.

You will interact with students and staff, applying solid IT skills and a careful, empathetic approach to guidance and policy advice.

Qualifications

• Minimum of 5 GCSEs is required.
• Strong IT skills are essential for role.
• Experience providing guidance and maintaining confidentiality in a student-facing environment.

Responsibilities

• Take responsibility for the effective running of the administrative functions within the Student Support service.
• Advise students on relevant policies and procedures with empathy and discretion.
• Work with students, academic and professional staff to deliver a consistent and reliable service.

Skills

5 GCSEs

Strong IT skills

Empathy and confidentiality

Job description

About the Role

This is an exciting opportunity for an individual with experience in higher education, working in a student facing role which involves significant contact with students, academic and professional staff. The role holder will take responsibility for the effective running of the administrative functions within the Student Support service, and to ensure a consistent and reliable service is delivered to our students. The postholder will have a minimum of 5 GCSEs, have strong IT skills, experience of providing guidance and an ability to work with empathy and sensitivity within a confidential environment. The postholder will be a quick learner, able to assimilate and retain information to be able to advise students on relevant policies and procedures.

About You

You are a dedicated and empathetic professional with a strong commitment to enhancing the student experience. You bring a solid understanding of the higher education environment. Your background includes experience in student services, academic administration, or pastoral support, where you've demonstrated your ability to manage complex queries, support diverse student populations, and navigate university systems with confidence.

About the Faculty of Medicine & Dentistry

The Faculty of Medicine and Dentistry offers international excellence in research and teaching and supports clinical service for a population of unrivalled ethnic diversity in East London and the wider Thames Gateway. At the forefront of medical research and education, with research themes in cancer, cardiovascular medicine, inflammation, trauma and population health. Queen Mary is in the top 10 universities in the UK for medicine and dentistry and 7th in the world for research citations for medicine in the QS World University Rankings by Subject 2025. In the Complete University Guide 2026, we are ranked first in London for dentistry and second in London for medicine.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

• competitive salaries
• access to a generous pension scheme
• 30 days' leave per annum (pro-rata for part-time/fixed-term)
• a season ticket loan scheme
• access to a comprehensive range of personal and professional development opportunities
• a range of work life balance and family friendly, inclusive employment policies
• flexible working arrangements
• campus facilities

Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

£19,958 to £24,009 per annum (60% pro-rata of FTE £33,263 - 40,015)