Student Success & Support Officer

Victoria College of Arts and Design; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Employee Assistance Programme

Virtual GP access

Speak Up confidential reporting

Wellbeing support services

Career development opportunities

Training and self-development

Discounts and perks

Job summary

Victoria College of Arts and Design in Manchester is seeking a Student Information and Support Officer to deliver high-quality guidance to our students throughout their academic journey. You will be the first point of contact for inquiries and provide tailored support across academic, personal and career areas.

You will work from our Manchester campus, starting 9am to 5pm Tuesday to Saturday, with occasional evenings.

Qualifications

• Bachelor's degree in a relevant field.
• Proven experience in student services or similar role in higher or further education.
• Excellent interpersonal, communication and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Understanding of challenges faced by students in higher education.

Responsibilities

• Provide personalised support to students in areas such as academic progress, personal matters and career development.
• Serve as the primary point of contact for student inquiries via email, phone and in-person.
• Ensure compliance with university policies when responding to student needs.
• Managing student attendance and absences as per university policies.
• Collaborate with academic and administrative staff to address student concerns.

Skills

Interpersonal skills

Organisational skills

Time management

Flexibility

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Victoria College of Arts and Design in Manchester is seeking a Student Information and Support Officer to deliver high-quality guidance to our students throughout their academic journey. You will be the first point of contact for inquiries and provide tailored support across academic, personal and career areas.

You will work from our Manchester campus, starting 9am to 5pm Tuesday to Saturday, with occasional evenings.