Student Success Officer — Campus Engagement & Support

Liverpool John Moores University; Liverpool; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Induction & development

Family-friendly policies

Job summary

Liverpool John Moores University is seeking a proactive Student Success Officer to join the Faculty of Society and Culture. This role focuses on helping students engage, stay on programme and progress through their studies with proactive intervention and support.

Based primarily on campus at Mount Pleasant, with limited hybrid opportunities, you will manage a caseload, work with colleagues across services and develop inclusive student experiences, contributing to LJMU's Strategy 2030.

Qualifications

• Experience in a student-facing support, advice or guidance role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a busy environment.
• Experience with CRM or student records systems is advantageous.

Responsibilities

• Provide tailored support to students through face-to-face meetings and digital communications.
• Manage a caseload of student support cases with accurate records.
• Collaborate with academic and professional services colleagues to promote student success.
• Engage with students from diverse backgrounds and uphold inclusive practice.
• Utilise electronic case management or CRM systems to track progress.

Skills

Student support

Case management

CRM systems

Communication skills

Time management

Tools

CRM software

Job description

Liverpool John Moores University is seeking a proactive Student Success Officer to join the Faculty of Society and Culture. This role focuses on helping students engage, stay on programme and progress through their studies with proactive intervention and support.

Based primarily on campus at Mount Pleasant, with limited hybrid opportunities, you will manage a caseload, work with colleagues across services and develop inclusive student experiences, contributing to LJMU's Strategy 2030.