Student Success & Digital Learning Assistant

Educators; Cardiff; Hybrid; GBP 13,000 - 14,000; Full time

Job summary

Cardiff and Vale College is seeking a friendly and proactive Success Centre Assistant to join our Learner Journey team. You will help learners and staff access resources, tech, and support to achieve their goals.

You’ll operate the Success Centres daily, respond to enquiries, promote learning technologies, and foster an engaging, inclusive space that supports learner success.

This role emphasizes collaboration, excellent customer service, and a passion for helping learners reach their potential.

Qualifications

• Experience in a customer-facing environment.
• Strong communication and interpersonal skills.
• Confidence using digital technologies and Microsoft Office applications.
• Ability to work independently, manage competing priorities and build positive relationships.
• Passion for supporting learners.

Responsibilities

• Support the day‑to‑day operation of our Success Centres.
• Provide a welcoming and professional service, assist with enquiries, promote learning technologies and contribute to creating an engaging environment that supports learner success.
• Support activities that encourage reading, digital engagement and independent learning while helping to ensure our Success Centres remain effective, inclusive and learner‑focused spaces.

Skills

Customer service

Communication

Digital literacy

Organisational skills

Tools

Microsoft Office

Job description

Cardiff and Vale College is seeking a friendly and proactive Success Centre Assistant to join our Learner Journey team. You will help learners and staff access resources, tech, and support to achieve their goals.

You’ll operate the Success Centres daily, respond to enquiries, promote learning technologies, and foster an engaging, inclusive space that supports learner success.

This role emphasizes collaboration, excellent customer service, and a passion for helping learners reach their potential.