Success Centre Assistant

Educators; Cardiff; On-site; GBP 13,000 - 14,000; Full time

Job summary

Cardiff and Vale College is seeking a friendly and proactive Success Centre Assistant to join our Learner Journey team. You will help learners and staff access resources, tech, and support to achieve their goals.

You’ll operate the Success Centres daily, respond to enquiries, promote learning technologies, and foster an engaging, inclusive space that supports learner success.

This role emphasizes collaboration, excellent customer service, and a passion for helping learners reach their potential.

Qualifications

• Experience in a customer-facing environment.
• Strong communication and interpersonal skills.
• Confidence using digital technologies and Microsoft Office applications.
• Ability to work independently, manage competing priorities and build positive relationships.
• Passion for supporting learners.

Responsibilities

• Support the day‑to‑day operation of our Success Centres.
• Provide a welcoming and professional service, assist with enquiries, promote learning technologies and contribute to creating an engaging environment that supports learner success.
• Support activities that encourage reading, digital engagement and independent learning while helping to ensure our Success Centres remain effective, inclusive and learner‑focused spaces.

Skills

Customer service

Communication

Digital literacy

Organisational skills

Tools

Microsoft Office

Job description

• Salary: £13,342 - £13,500 per annum pro rata (Based on FTE £25,949 - £26,256 per annum)

Are you passionate about helping learners succeed and delivering excellent customer service?

Salary: £13,342 - £13,500 per annum pro rata (Based on FTE £25,949 - £26,256 per annum)

Cardiff and Vale College is looking for a Success Centre Assistant to join our Learner Journey team. Our Success Centres are vibrant learning spaces that provide students and staff with access to resources, technology and support to help them achieve their goals.

This is an exciting opportunity to play a key role in the learner experience, supporting students throughout their educational journey while promoting the use of digital technologies and learning resources across the College.

What You’ll Do

As a Success Centre Assistant, you will support the day‑to‑day operation of our Success Centres, helping learners and staff access a wide range of resources, facilities and digital tools. You will provide a welcoming and professional service, assist with enquiries, promote learning technologies and contribute to creating an engaging environment that supports learner success.

You will also support activities that encourage reading, digital engagement and independent learning while helping to ensure our Success Centres remain effective, inclusive and learner‑focused spaces.

About You

We are looking for an organised, proactive and customer‑focused individual who enjoys working with people and supporting their development.

You will have strong communication and interpersonal skills, experience in a customer‑facing environment and confidence using digital technologies and Microsoft Office applications. You will be able to work independently, manage competing priorities and build positive relationships with learners, colleagues and stakeholders.

A passion for supporting learners and helping others make the most of available resources will be key to your success in this role.

Why Join Us

At Cardiff and Vale College, you will be part of one of the UK's largest and most ambitious further education colleges, committed to delivering outstanding experiences and outcomes for learners.

This is an excellent opportunity to join a supportive team, develop your skills and make a meaningful contribution to helping learners achieve their potential. You'll work in an inclusive environment where innovation, collaboration and learner success are at the heart of everything we do.

Additional Information

The closing date for completed applications is 27th August 2026 at 11:59pm.

Employment with Cardiff and Vale College is also subject to satisfactory references. Before employment can commence, the College must receive two references, one of which must be from your current or most recent employer. Referees will be contacted following appointment.

All vacancies are subject to a Disclosure and Barring Service (DBS) check. Employment cannot commence until a satisfactory and up-to-date DBS check has been received. The College's Procedure for the Suitability of Ex-Offenders for Employment is available upon request.

Please note that some roles may require registration with the Education Workforce Council (EWC). Where this applies, employment will be conditional upon obtaining and maintaining the appropriate registration.

These checks form part of our pre‑employment requirements and must be satisfactorily completed before employment can commence.

We welcome applications from people of all backgrounds and communities and are committed to building a diverse workforce that reflects the learners and communities we serve. As a proud Disability Confident employer, we are committed to the recruitment, development and retention of disabled people, ensuring an inclusive workplace where everyone has the opportunity to thrive.