Senior IT Technician - Helpdesk & Systems Support

The Independent Schools Council; Epsom and Ewell; On-site; GBP 32,000 - 42,000; Full time

Job summary

Epsom College is seeking a Senior IT Technician to be the first point of contact for IT support, delivering broad technical assistance to staff and pupils. You will handle tickets end-to-end, work with the IT team on daily operations, and contribute to projects outside the helpdesk to drive a forward-thinking digital strategy.

The IT department collaborates with academic and operational staff to deliver an outstanding user experience and a fresh digital experience inside and outside the

Responsibilities

• First point of contact for IT support for staff and pupils, handling inquiries via phone, email or in person.
• Provide broad technical support and troubleshooting across IT systems used in daily school operations.
• Escalate tickets as needed and collaborate with IT colleagues on projects outside the helpdesk.

Job description

Epsom College is seeking a Senior IT Technician to be the first point of contact for IT support, delivering broad technical assistance to staff and pupils. You will handle tickets end-to-end, work with the IT team on daily operations, and contribute to projects outside the helpdesk to drive a forward-thinking digital strategy.

The IT department collaborates with academic and operational staff to deliver an outstanding user experience and a fresh digital experience inside and outside the