Student Services Officer

Eden Brown Synergy; West Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Job summary

Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire. This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys.

This is a temporary full time role to start asap until the end of October initially.

Qualifications

• Level 3 qualification or above.
• Experience in customer-focused student support or welfare.
• Strong admin, IT and communication skills.
• Experience supporting vulnerable individuals.
• Ability to handle sensitive situations with professionalism.
• Experience with databases, spreadsheets and MIS.
• FE/HE or learner support experience advantageous.

Responsibilities

• Act as a welcoming first point of contact for student enquiries.
• Provide advice and guidance on student welfare, wellbeing, financial support and support services.
• Assess and process learner support fund and bursary applications.
• Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.
• Maintain accurate records and ensure compliance with funding and data protection requirements.
• Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.
• Assist at enrolment events, open days and other student-facing activities.

Skills

Customer-focused

Administrative skills

IT skills

Communication skills

Empathy and discretion

Vulnerable individuals support

Education

Level 3 qualification

Tools

Databases

Spreadsheets

Management information systems

Job description

Role: Student Services Officer

Location: West Yorkshire

Type: Temporary - Full Time

Rate: £13.50 - £15.30

Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire.

This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys.

This is a temporary full time role to start asap until the end of October initially.

As the first point of contact for students, you will provide high-quality information, advice and guidance on a range of topics including wellbeing, financial support, safeguarding, learner support funds and access to college services. You will play a key role in ensuring students receive timely support and are referred to the appropriate internal and external services when required.

Key Responsibilities:

• Act as a welcoming first point of contact for student enquiries.
• Provide advice and guidance on student welfare, wellbeing, financial support and support services.
• Assess and process learner support fund and bursary applications.
• Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.
• Maintain accurate records and ensure compliance with funding and data protection requirements.
• Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.
• Assist at enrolment events, open days and other student-facing activities.

Requirements:

• Level 3 qualification or above.
• Experience working in a customer-focused, student support, welfare or advisory environment.
• Strong administrative, IT and communication skills.
• Experience supporting vulnerable individuals or those facing barriers to engagement.
• Ability to handle sensitive situations with professionalism, empathy and discretion.
• Experience working with databases, spreadsheets and management information systems.
• Previous experience within Further Education, Higher Education, student finance or learner support services would be advantageous.

Candidates must also have a current DBS

Eden Brown Synergy is an equal opportunities employer.