Student Services Lead - Enquiries & IT Training

Royal Holloway, University of London; Borough of Runnymede; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer‑

Cycles to Work and Season Ticket Loans

Eyesight testing allowance

Free parking

Job summary

Royal Holloway, University of London is seeking a proactive Student Enquiries Administrator to join the Student Services Centre. You will manage the Enquiry Management System, deliver high standards of customer service to students and staff, provide guidance and training, and generate service-management reports for stakeholders.

You will work with colleagues across Professional Services to ensure a well-co-ordinated service, contribute to process improvements, and support IT-related user

Job description

Royal Holloway, University of London is seeking a proactive Student Enquiries Administrator to join the Student Services Centre. You will manage the Enquiry Management System, deliver high standards of customer service to students and staff, provide guidance and training, and generate service-management reports for stakeholders.

You will work with colleagues across Professional Services to ensure a well-co-ordinated service, contribute to process improvements, and support IT-related user