Student Services Lead: Elevate the Kaplan Experience

Kaplan Languages Group; Liverpool; On-site; GBP 35,000 - 52,000; Full time

Job summary

Kaplan International Languages is seeking a Student Services Manager to oversee front-of-house operations, student administration and welfare. You will enhance the student experience, supervise staff, and liaise with multiple departments to deliver top-tier service.

You will also handle student safeguarding, compliance and administration tasks while driving revenue through upselling courses and services. The role requires leadership, excellent communication, and a proactive approach to training

Qualifications

• Excellent communication skills and customer service ethos.
• Experience in administration and safeguarding in an educational setting.
• Ability to recruit, train and induct staff.

Responsibilities

• Oversee Student Services department including front of house reception.
• Lead improvements in student experience and act as liaison between departments.
• Sell courses and services to students and refer walk-in business as needed.
• Ensure compliance with UKVI/GNIB regulations and safeguarding procedures.
• Manage financial returns and monitor expenditure within budget.
• Support staff recruitment, induction and HR processes.

Skills

Communication skills

Customer service

Staff management

Training and induction

Education

Bachelor’s degree

Tools

MS Office

Job description

Kaplan International Languages is seeking a Student Services Manager to oversee front-of-house operations, student administration and welfare. You will enhance the student experience, supervise staff, and liaise with multiple departments to deliver top-tier service.

You will also handle student safeguarding, compliance and administration tasks while driving revenue through upselling courses and services. The role requires leadership, excellent communication, and a proactive approach to training