Student Experience & Services Coordinator

Kaplan Languages Group; Greater London; Vor Ort; GBP 25.000 - 32.000; Vollzeit

Zusammenfassung

Kaplan Languages Group is seeking a Student Services Coordinator to work with the Student Services Manager on customer services, student finance and day-to-day student administration. They ensure the best Kaplan Experience through high-quality service and by prioritising student welfare.

The role includes managing reception duties, IELTS coordination, student records, and promoting KI Languages courses and events, while ensuring compliance with UKVI regulations and data protection policies.

Qualifikationen

• Bachelor’s degree preferred.
• Experience in administration in an ELT environment.
• Experience in a customer-facing role.
• Strong communication and IT skills.

Aufgaben

• Serve as first point of contact for students and liaise with departments.
• Assist with day-to-day student administration including welcome/leaver packs and IDs.
• Promote KI Languages courses and social events to students.
• Ensure compliance with UKVI/IRB regulations and data protection policies.
• Process payments and record financial transactions accurately.
• Provide excellent customer service and support staff training as needed.
• Support welfare and safeguarding procedures alongside the Manager.

Kenntnisse

Excellent communication

Customer service

MS Office / IT skills

Multitasking & organisation

Ausbildung

Bachelor’s degree

Jobbeschreibung

Kaplan Languages Group is seeking a Student Services Coordinator to work with the Student Services Manager on customer services, student finance and day-to-day student administration. They ensure the best Kaplan Experience through high-quality service and by prioritising student welfare.

The role includes managing reception duties, IELTS coordination, student records, and promoting KI Languages courses and events, while ensuring compliance with UKVI regulations and data protection policies.