Part-Time Student Services Specialist

Kaplan-Languages-Group; Camden Town; On-site; GBP 17,000 - 25,000; Part time

Job summary

Kaplan Languages Group based in Camden Town, UK, is seeking a Part-time Student Services Coordinator to support student administration and welfare. You will work with the Student Services Manager to ensure a smooth customer journey and the highest standard of service.

Responsibilities include reception duties, inductions, visa/compliance checks, payments processing, and promoting KI Languages courses and social events to international students. DBS check may be required.

Qualifications

• Experience in administration work is essential.
• Experience in working in a customer-facing environment.
• Experience in processing payments and dealing with queries.

Responsibilities

• Be the first point of contact for student inquiries and liaise with departments.
• Provide exceptional customer service to internal and external customers.
• Manage reception, inductions and welcoming of visitors and students.
• Proactively promote courses, upgrades and social events to students.
• Assist with day-to-day student administration and visa/compliance tasks.
• Support welfare and safeguarding responsibilities and data accuracy.

Skills

Customer-facing

Administration

Payments

Visa compliance

Sales experience

Problem solving

Communication

Job description

Kaplan Languages Group based in Camden Town, UK, is seeking a Part-time Student Services Coordinator to support student administration and welfare. You will work with the Student Services Manager to ensure a smooth customer journey and the highest standard of service.

Responsibilities include reception duties, inductions, visa/compliance checks, payments processing, and promoting KI Languages courses and social events to international students. DBS check may be required.