Student Services Helpdesk Advisor (Part-Time)

University of Chester; Chester; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Job summary

University of Chester is seeking a part-time Student Services Adviser to join the busy Student Services Helpdesk at Exton Park, Chester. You will be the first point of contact for students, staff and stakeholders, handling enquiries via phone, email, web form and in person to resolve at first contact or refer to the right service.

You will need excellent communication and customer service skills, with the ability to stay calm under pressure, triage issues, and respond sensitively to disclosures

Qualifications

• Excellent communication and customer service skills.
• Ability to manage sensitive or distressing situations professionally.
• Strong attention to detail.
• Excellent organisational skills with the ability to multitask priorities in a fast-paced environment.
• Experience in customer service, student support or a similar environment desirable.

Responsibilities

• Act as first point of contact for Student Services enquiries.
• Deliver professional, calm, and supportive customer service.
• Triage enquiries and book appointments for dedicated Student Services teams.
• Respond to sensitive disclosures and identify potential risk to student safety.
• Escalate urgent or high-risk cases appropriately.
• Maintain accurate records using a CRM system.
• Support events such as Open Days.

Skills

Communication skills

Customer service

Empathy

Organisational skills

Multitasking

Job description

University of Chester is seeking a part-time Student Services Adviser to join the busy Student Services Helpdesk at Exton Park, Chester. You will be the first point of contact for students, staff and stakeholders, handling enquiries via phone, email, web form and in person to resolve at first contact or refer to the right service.

You will need excellent communication and customer service skills, with the ability to stay calm under pressure, triage issues, and respond sensitively to disclosures