Student Services & Engagement Specialist

Lancasterleipzig; Nechells; On-site; GBP 23,000 - 31,000; Full time

Job summary

The Birmingham City University International College is seeking a College Services Officer to support student life and administration. You will handle front-line communications, coordinate events, and assist with arrivals and accommodation, enrolment processes and academic enquiries.

You will promote excellent customer service, help maintain smooth workflows, work in a diverse environment, and contribute to examination processes. Hours are full-time (37.5 per week) in a supportive team.

Qualifications

• Degree or relevant work experience required.
• Experience in a busy customer-orientated environment.
• Ability to communicate with diverse cultural and educational backgrounds.
• Excellent administration skills and IT literacy.
• Strong team player with a can-do mindset.

Responsibilities

• Handle front-line communications with students and staff.
• Produce online student communications.
• Organise student events and activities.
• Assist with student arrivals and accommodation.
• Manage student voice and contribute to student feedback.
• Support enrolment processes and academic enquiries.
• Contribute to examination processes and procedures.

Skills

Administration

IT literacy

Communication

Teamwork

Education

Degree or relevant work experience

Tools

Office software

Job description

The Birmingham City University International College is seeking a College Services Officer to support student life and administration. You will handle front-line communications, coordinate events, and assist with arrivals and accommodation, enrolment processes and academic enquiries.

You will promote excellent customer service, help maintain smooth workflows, work in a diverse environment, and contribute to examination processes. Hours are full-time (37.5 per week) in a supportive team.