Student Services Adviser

Kingston College; Royal Borough of Kingston upon Thames; Sur place; GBP 15 000 - 21 000; Temps partiel

Avantages offerts par ce poste

27 days plus 8 days Christmas/New Year

5 days Wellbeing Leave

Pension scheme (Teachers/ LGPS)

Subsidised sports facilities

Professional development and training

Cycle to work scheme

Résumé du poste

Kingston College is inviting applications for a Student Support Adviser on a 12-month fixed term contract. The role is part-time, 18 hours per week (0.5), term-time only across 40 weeks, campus-based.

The successful candidate will support learners to overcome barriers, safeguarding wellbeing and encourage engagement in college life. You’ll manage a caseload of learners at risk, provide information and signposting through the Student Services Centre, and deliver workshops and one-to-one support.

Qualifications

• Experience working with vulnerable learners and safeguarding.
• Ability to build positive relationships and re-engage learners.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide information, advice and signposting through the Student Services Centre drop-in service.
• Proactively manage a caseload of learners at risk and develop robust support plans.
• Deliver workshops and tutorials; conduct interviews and reviews; produce risk assessments.

Connaissances

Vulnerable young people

Safeguarding

Relationship building

Workshop delivery

Interviews & reviews

Outils

ProMonitor

EBS

Microsoft Office

Description du poste

12 Months Fixed Term Contract (30th November 2026 – 30th November 2027)

Part-time, 18 hours per week (0.5) Term-time only (40 weeks)

Campus based

This is a part-time position working 2.5 days per week, comprising Wednesday AM/PM, Thursday and Friday.

Kingston College has an exciting opportunity for a Student Support Adviser to join the team and play a key role in helping learners overcome barriers, achieve their potential and successfully progress into further education, training or employment. Working closely with students, colleagues and external organisations, you’ll provide high-quality information, advice, guidance and personalised support. You’ll take a holistic approach, tailoring your support to each learner’s individual circumstances while helping to safeguard their wellbeing and encourage them to engage fully in college life.

You’ll proactively manage a caseload of learners who may be considered ‘at risk’, providing one-to-one support and developing robust safety and support plans to help remove barriers to learning. You’ll also provide information, advice and appropriate signposting through the Student Services Centre drop-in service, supporting learners with a range of issues including benefits, homelessness, childcare, sexual health, substance misuse and bursary enquiries, referring to external organisations where appropriate. Alongside this, you’ll support and deliver activities that encourage learners to become involved in the wider college community, helping them develop the confidence, skills and independence they need to prepare for life beyond college.

As our Student Support Adviser, you’ll have proven experience of working with vulnerable young people, with a strong track record of supporting learners who may be disengaged or disaffected. You’ll understand how to build positive relationships and use effective strategies to re-engage young people with education or training and help prevent them from dropping out. You’ll have experience of working in a safeguarding capacity with young people, alongside a good understanding of safeguarding legislation and practice within an educational setting. You’ll also understand Post-16 education and the challenges young people may face when transitioning from pre to post-16 provision or returning to formal education after a period away.

Confident working with a diverse range of students, you’ll have experience of delivering workshops or tutorials, conducting interviews and reviews, and producing risk assessments and support plans. You’ll have excellent communication and interpersonal skills, with the ability to build rapport with young people, colleagues, customers and external agencies. You’ll be highly organised and able to work both independently and as part of a team, effectively prioritising your workload, meeting deadlines and remaining calm in a busy environment.

Strong IT skills are also essential, with confidence using systems and applications such as Word, Excel, PowerPoint, Outlook, intranet and website platforms, social media and student record systems such as ProMonitor/EBS. You’ll also be willing to undertake further training to develop your knowledge of College systems and software.

Closing date for the return of completed applications is 23rd October 2026

Interviews to be held week commencing 2nd November 2026

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.

• generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year
• an additional 5 days Wellbeing leave to enhance employees’ physical and mental health
• an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme)
• subsidised sports facilities
• professional development and training
• a salary sacrifice cycle to work scheme

As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.