Student Support Navigator

City of Bristol College; Clifton; On-site; GBP 21,000 - 26,000; Full time

Job summary

City of Bristol College is seeking customer service professionals to join our Student Services team. This varied role involves assisting students in person, by email or by phone and coordinating with accommodation, fees, money advice and well-being services.

We offer 2 open-ended positions and 2 fixed-term contracts (until Feb 2027 and April 2027) with full-time hours. Applicants should be energetic, adaptable and possess excellent people skills and customer-facing experience.

Qualifications

• Energetic and adaptable with great people skills.
• Experience in a customer-facing role.
• Committed to supporting students from a wide range of backgrounds.

Responsibilities

• Use a variety of technologies to manage student enquiries in person, by email or over the telephone.
• Liaise with teams across the University including student accommodation, fees, money advice and student well-being services.

Skills

Customer service

People skills

Communication

Job description

City of Bristol College is seeking customer service professionals to join our Student Services team. This varied role involves assisting students in person, by email or by phone and coordinating with accommodation, fees, money advice and well-being services.

We offer 2 open-ended positions and 2 fixed-term contracts (until Feb 2027 and April 2027) with full-time hours. Applicants should be energetic, adaptable and possess excellent people skills and customer-facing experience.