Student Progress Team Leader — Flexible, Impactful Support

London South Bank University; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Holiday entitlement 26.5 days

Professional development

Flexible working

Job summary

London South Bank University (LSBU) is seeking a strategically minded Student Progress Team Leader to drive the new Student Progress function within Student Success. You will oversee the day-to-day work of Student Progress Advisers and shape proactive interventions to support at-risk students.

Working with academic and professional services colleagues, you will develop policy, monitor KPI data, and build a high-performing team that improves student retention and overall experience.

Qualifications

• Have experience of supporting students or service users with complex needs, including emotional distress, and ability to build trusted relationships.
• Proven ability to lead, supervise or mentor staff, supporting performance and workload management.
• Skilled in developing engagement and intervention strategies for diverse backgrounds.
• Confident working collaboratively across teams and services to offer joined-up support.
• Ability to use data and insight to identify trends and drive improvements in service delivery and student outcomes.

Responsibilities

• Oversee day-to-day work of Student Progress Advisers and coordinate interventions.
• Lead a high-performing Student Progress team with KPI monitoring and policy development.
• Collaborate with academic and professional services to ensure integrated student support.

Skills

Student support

Leadership

Engagement strategies

Data analysis

Cross-team collaboration

Job description

London South Bank University (LSBU) is seeking a strategically minded Student Progress Team Leader to drive the new Student Progress function within Student Success. You will oversee the day-to-day work of Student Progress Advisers and shape proactive interventions to support at-risk students.

Working with academic and professional services colleagues, you will develop policy, monitor KPI data, and build a high-performing team that improves student retention and overall experience.