Student & Programme Support Officer

University of the West of England; West of England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

University of the West of England Bristol is recruiting an Officer to join the Student and Programme Support (SPS) Team within Student and Academic Services at our Frenchay Campus. You will supervise Administrators and work closely with the SPS Team Leader to ensure high quality, student-focused administrative support across the student journey.

You will benefit from a thorough induction, in-house development courses and a vibrant campus environment where ideas are valued.

Qualifications

• Strong customer service ethos and proactive approach.
• Ability to prioritise and manage multiple requests from internal and external customers.
• Effective communication and relationship-building with a range of stakeholders across the university.

Responsibilities

• Supervise the work of Administrators within the SPS Team.
• Provide support and guidance with the SPS Team Leader.
• Contribute to delivering high quality, student-focused administrative services.

Skills

Customer service

Communication

Teamwork

Prioritisation

Tools

MS Office

Email

Job description

We are looking for Officers to join our Student and Programme Support (SPS) Team, part of Student and Academic Services at our Frenchay Campus.

You will be joining a team that is passionate about delivering high quality, student focussed support. New members are welcomed and made to feel at home from the outset. When working on campus SPS are in our School offices alongside other professional services teams supporting the student journey through a professional administrative service to our students and academics.

As an Officer within the Team, you will supervise the work of Administrators within the team. You’ll have the support and guidance of the SPS Team Leader and your officer peers.

The environment we work in is vibrant and fast paced, you’ll feel part of a team and have a sense that you are able to make a difference to our students’ experience. This is a team where ideas are valued and listened to.

About You

We are looking for someone with a strong customer service ethos, enthusiasm and proactivity, and an ability to prioritise. You will be expected to provide advice and support to our customers both internally and externally.

Team working is an integral part of everything the SPS team does, and you will have the ability to communicate effectively and build strong relationships with a range of stakeholders across the university.

Excellent customer service is at the heart of everything we do at UWE Bristol and the postholder will be able to demonstrate their strong client focus and how their skills and experience to date can contribute to providing the best experience possible to our students.

You’ll be adaptable and able to approach your work in a calm and professional manner. You will be supported in learning this role and given opportunities to develop your skills and experience through a thorough induction programme as well as various in-house learning and development courses.

You will have a wide range of administrative experience. You will also need to have good IT skills including email and MS Office.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Reka Szanthone Molnar [e-mail]

UWE Bristol is a campus-based University, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for most of your time with the opportunity to work from home if agreed with your line manager.

This is a full time, FTC post till 31st July 2027, working 37 hours per week

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.